Director, Signature Success Solution Engineer (Public Sector / Missionforce)

Salesforce•Washington, DC

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy. This is an exciting opportunity to contribute to the success of one of Salesforce’s fastest-growing offerings, Signature Success Plans, which deliver Salesforce’s most proactive and personalized customer success experience. As the Signature Success plan SE, your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth, provide subject matter expertise, and increase attach rates. Working closely with the Public Sector field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers' business requirements. You will be a key member of the pursuit team, responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals. This sales role holds you accountable for achieving Signature Success targets, revenue growth, and other key objectives outlined in your V2MOM.

Requirements

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
Essential Salesforce product knowledge inclusive of Salesforce CRM, Government Cloud, MuleSoft, Data 360, Tableau or Agentforce
Proven background in technical sales, presales/solution consulting, professional services, or technical support
Ability to prioritize, multi-task, and perform effectively under pressure
Great attention to detail, with strong analytical and problem-solving skills
Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
Deep understanding of customer success principles, solutioning approaches, and considerations
Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
Knowledge of Salesforce product and platform features, capabilities, and use cases
Ability to travel up to 25%
High energy, outgoing, positive attitude, and ability to motivate others
Results-driven, tenacious, and driven to succeed in a fast-paced environment.
Ability to learn quickly and adapt to change

Nice To Haves

Salesforce ORG62 quote and sales forecasting knowledge
Public sector (Missionforce / Fed) specialized knowledge
Salesforce Architect Certification and Agentforce Innovator Trailhead Badge

Responsibilities

Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals
Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
Evangelize Signature Success plans both internally and externally
Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
Provide product feedback to Offer Management based upon active field sales engagement