Director Sever Institute Operations (Hybrid) - Engineering

Washington University in St. Louis • Hadley, MO

4d • Hybrid

About The Position

Leads Sever Institute operations including enrollment management (marketing, recruiting, and enrollment), academic operations (program delivery, student services), administration (financial management, administrative processes), and facilitates collaboration among the Sever Institute. Primary point of contact to McKelvey Graduate Student Services and Academic Operations. In conjunction with academic Program Directors, manages Sever Institute Adjunct Faculty hiring and onboarding and assists Adjunct Faculty with course development and teaching proficiency. Conducts new program development ideation, planning, and implementation. Works with Program Directors to ensure ongoing relevance of current programs, curricula, and courses. Manages the Sever Institute quality assurance office. As the unit quality assurance manager, instills a mindset of continuous improvement, oversees unit QA processes including enrollment management, program quality, new program development, and administration, and formulates and reports on key performance metrics. Assists the Executive Director in strategic matters. This includes developing, implementing, and managing implementation plans to achieve Sever Institute strategic goals and, as appropriate and as needed, participating in business development initiatives and activities.

Requirements

• Bachelor's degree
• Senior-Level Customer Engagement, Operations Management, Strategy, Staffing, Service, Resource Management And Management Of Complex Teams (10 Years)
• Skills: Not Applicable

Nice To Haves

• Master’s degree with emphasis in management, operational execution, and quality assurance.
• Strong analytical skills.
• Demonstrated success in managing multi-disciplinary teams and complex projects.
• Expertise in strategic and business planning in a P&L driven environment.
• Background in quality assurance methods and techniques to assure efficient and reliable processes.
• Experience in business development and long-term relationship building that lead to extended partnerships and deals.
• Managing an operational team, delivering on strategic and operational projects, driving P&L goals, and using data to assess and ensure quality of services.
• Candidate must be able to think strategically while also executing at the tactical level.
• Must have at least a working knowledge of all functions being managed.
• Capacity to translate strategic guidance into operational execution.
• Self-motivated to identify and seize opportunities and take action.
• At ease when interacting with executive and senior leaders.
• Small team leadership including the ability to promote teamwork and inspire excellence.
• Analytical/data/detail orientation with a bias toward problem-solving.
• Project management expertise and the ability to finish complex undertakings.
• Ability to multi-task in a fast-paced environment.
• Ability to develop and close business deals.
• Master's degree
• Program Development, Administrative Management Or Project Management (3 Years), Quality Assurance (10 Years)
• Analytical Thinking, Business Development, Communication, Data Analytics, Data Oriented, Data Quality Assessments, Multidisciplinary Teamwork, Multitasking, Operational Execution, Operations Management, Partnership Agreements, Profit and Loss (P&L) Management, Profit and Loss Responsibility, Project Management, Quality of Service (QoS), Quality Services, Sales and Business Development, Senior Executive Relationships, Strategic Planning, Strategic Thinking, Strive for Excellence, Tactical Thinking, Team Management, Verbal Communications, Written Communication

Responsibilities

• Manages Sever Institute academic operations. Ensures consistency and quality in program delivery and a robust student experience. Supervises the Sever Institute Director of Academic and Student Services function. Develops plans, policies, and initiatives to achieve academic operational goals. Coordinates Sever Institute for-credit to ensure consistency and integration across program portfolios and alignment with Sever Institute strategic goals and objectives. Primary point of contact to McKelvey Graduate Student Services and Academic Operations for all matters pertaining to admissions, student conduct, Student Sunrise.
• Supervises the Sever Institute enrollment management function. Provides leadership, guidance, and support to the enrollment management staff to ensure the Sever Institute enrollment management strategy is implemented and achieved and individual marketing and recruiting plans goals and objectives are met. Ensures the coordination and integration of enrollment management, marketing, recruiting, and alumni engagement plans and objectives across Sever Institute.
• Conducts new program development ideation, planning, and implementation. Works with Program Directors to ensure relevance of current programs. Organizes market studies, conducts curriculum development workshops, prepares implementation roadmaps, and oversees course development and porting of course material into Canvas in accordance with Sever Canvas LMS standards.
• Manages Sever Institute Adjunct Faculty hiring and assists 70+ Adjunct Faculty with course development and teaching proficiency. Liaisons with McKelvey HR to ensure smooth onboarding. Administers the Sever Adjunct Academy for new faculty hires.
• Serves as the Sever Institute Quality Assurance officer. In coordination with process owners, drives the continual improvement of core Sever Institute process strategic through process implementation, standardization, management, measurement, and assessment. Analyzes, interprets, and reports on process data and metrics. Works closely with process owners to seek out and evaluate improvement opportunities and formulate and direct the implementation of solutions, projects, and initiatives that lead to better, faster, and less expensive Sever Institute processes.
• Assists the Executive Director with formulation of strategy, unit-related ideation and problem-solving, and as appropriate and as needed, business development which could include BD planning, meeting with industry representatives, and external relationship building. Undertakes and completes other projects as assigned by the Executive Director.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Director