Director of Engineering & Operations

Action Property Management • San Francisco, CA

1d • $150,000

About The Position

The Director of Engineering & Operations is responsible for the overall leadership, management, and performance of the Association’s physical plant, building systems, and operational services. This role oversees day-to-day building operations, long-term asset management, preventive maintenance programs, vendor and staff performance, regulatory compliance, and capital or operational projects. This position combines hands-on engineering oversight with strategic operational leadership to ensure safe, efficient, cost-effective, and high-quality building operations while supporting residents, staff, Management, and the Board of Directors.

Requirements

• Minimum of (8) eight years of progressive experience in high-rise building engineering, operations management, or a combination of both.
• Proven experience managing internal teams and external vendors
• Strong working knowledge of mechanical, electrical, plumbing, HVAC, Fire/Life Safety Systems, and building automation.
• Ability to read and interpret construction drawings, specifications, and technical documents
• General familiarity with building codes, environmental and safety regulations, and the Uniform Commercial Building Code
• Proficiency with BuildingLink, Limble, and other industry-related software systems such as Microsoft Word, Excel, PowerPoint, Outlook, and Zoom.

Nice To Haves

• Water, fire, and mold remediation experience preferred
• College degree, technical school degree preferred.

Responsibilities

• Oversee the safe, efficient, and compliant operation of all building systems, including mechanical, electrical, plumbing, HVAC, fire/life safety, security, elevators, water circulation, gas distribution, and building automation/control systems.
• Monitor, maintain, repair, and optimize all common area equipment and systems and Association-maintained in-unit components.
• Plan, implement, and recommend system upgrades, repairs, and capital improvements in coordination with the General Manager and Board.
• Modify, optimize, and manage building control software to ensure energy efficiency and system performance.
• Ensure seasonal HVAC calibration and energy-efficient operations.
• Develop, implement, and oversee the preventive maintenance program across all Association assets using BuildingLink and Limble.
• Maintain accurate equipment inventories, maintenance records, and documentation.
• Oversee development and execution of the Annual Maintenance Calendar and ensure reserve study component accuracy, condition assessments, and repair schedules.
• Conduct regular inspections of all common areas and ensure deficiencies are promptly addressed.
• Perform quality assurance inspections of completed work for safety, compliance, and workmanship.
• Manage all operational service contracts, including but not limited to janitorial, landscaping, pool, fitness equipment, trash, window washing, elevators, fire/life safety, HVAC, data systems such as video management, access control, network LAN, WAN, WiFi systems, BMS and remediation services.
• Prepare RFP’s, manage bid processes, analyze proposals, and provide vendor recommendations to Management and the Board.
• Supervise all vendors while on site and ensure work meets Association standards; recommend vendor continuation or termination as necessary.
• Provide proper resident notification and oversee vendor coordination to minimize operational disruptions.
• Prepare vendor performance evaluations and written reports as requested.
• Directly supervisor and manage engineering, maintenance, and operations staff.
• Responsible for hiring, training, scheduling, performance evaluations, corrective action, and termination recommendations
• Oversee timekeeping, overtime approvals, payroll coordination, and staffing levels.
• Develop performance metrics and protocols to measure staff productivity and service quality.
• Foster a professional, collaborative, and high performing team environment.
• Assist in preparing and managing the annual operating budget and reserve planning.
• Monitor operational expenditures and recommend cost control and efficiency opportunities
• Maintain accurate work order and tasks logs in BuildingLink and Limble.
• Prepare weekly operations updates and monthly staff/operations reports
• Maintain operational calendars, reports and documentation for Management and the Board.
• Manage inventories of tools, supplies, and operational equipment.
• Serve as a senior technical and operational resource for residents, staff and management
• Investigate and resolve resident complaints related to engineering, operations or vendor performance
• Oversee HOA architectural control and enforcement related to building systems and operational impacts per governing documents and local/state regulations.
• Maintain clear, professional communication with residents, committees, and the Board
• Ensure compliance with all city, state, and federal regulatory agency requirements
• Obtain necessary permits and coordinate inspections of building systems as required by code
• Conduct and document inspections in accordance with OSHA, Cal/OSHA, and applicable safety standards
• Maintain preparedness for audits, regulatory reviews, and insurance or remediation claims
• Maintain readiness and leadership emergency situations, including floods, fires, power outages, earthquakes and other disasters.
• Respond to and manage after-hours emergencies and arrange recovery services
• Ensure timely resident and stakeholder communications during emergencies
• Maintain certification as Fire Safety Director or an alternative, if required
• Be available by cell 24/7 for emergency response

Benefits

• Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 251-500 employees