Director, Service Operations - Cloud Compute Services

NVIDIA

2d

About The Position

At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need hardworking and creative people to help us seek some of these outstanding opportunities. We work, think and learn as a team. We excel in a deeply diverse environment, and we're passionate about innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest innovators in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on progressive products. NVIDIA is seeking a candidate to lead and scale a highly available Cloud Compute Service. Our customer base consists of hundreds of dynamic engineers who continually provide us with challenging problems to be solved. The highly qualified leader will knit together an end-to-end Service Management Operation spanning multiple data centers and thousands of servers. This operation is a key foundation upon which our innovative products and services are delivered. You should enjoy working in an energizing environment where speed and flexibility is key to their success. Having depth and breadth knowledge of operating large-scale distributed Cloud Computing environments is a strength you'll need. You should also have leadership experience with deep knowledge and understanding in several of the areas: Service Operations, Project Management, Tool and Automation, and Process Engineering. You will be passionate about providing outstanding customer experience and thrive in a highly matrixed environment. You will embrace change and enjoy solving challenges. NVIDIA has continuously re-imagined itself over two decades. NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, modernized computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited growth in AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. This is our life’s work — to amplify human imagination and intelligence. With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and dedicated people in the world working for us and, due to outstanding growth, our elite engineering teams are fast-growing fast. If you're a dynamic and innovative leader with a passion for technology, we want to hear from you.

Requirements

• BS or BA in technical field or equivalent experience.
• 15+ overall years handling service management and technology operations, including large-scale 24/7 cloud operations.
• You will have at least 7 years in senior roles and team management; leading multi-functional relationships with internal and external partners.
• We need proven Service Management experience and/or Data Center Operations.
• 8+ years of demonstrated ability and successful track record handling sophisticated deployments.
• You will need to demonstrate your experience with building and running high performance teams including training, mentoring and building processes that contribute to service availability.
• Do you have strong interpersonal and collaborative skills?
• We are looking for a person experienced in personnel management, staffing, and scheduling for a global environment.
• You are experienced in project management, vendor management and agreements.

Responsibilities

• Develop, implement and lead a team responsible for bringing new datacenters and solutions online and implement ongoing operations to provide high levels of availability
• Craft SLAs and critical metrics that provide a great foundation for the highest levels of service availability in a critical environment.
• Build positive relationships at multiple levels within the company, including with Hardware Engineering, Service Design and Operations teams.
• Work with peer organizations to identify and solve issues associated with service management, project management and supply chain operations.
• Find impactful ways to keep operating costs to a minimum while driving the development and implementation of effective and efficient processes.
• Identify, supervise and handle issues
• Craft the metrics and dashboard to show the health of the Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director