Director, Cloud Services

ePlus Technology, inc.

3d • $130,000 - $180,000 • Remote

About The Position

As the Director of Cloud Services, you will lead and grow the ePlus Cloud Services organization working in tandem with the Sales and Services leaders across all regions. As a key member of the Cloud Services Management team, you will contribute and support growth of the Cloud organization, ensuring that it maintains expertise in all presales and delivery aspects related to ePlus cloud services focus areas. This includes diagnosing customer challenges, establishing requirements, creating level of effort and statements of work, delivering professional services, and achieving high levels of customer satisfaction. You will work closely with the Vice President of AI, Cloud, and Data Center Strategy to grow and manage all financial aspects of the Cloud services business. Working with the regional Services Leaders, you will collaborate to drive total customer satisfaction, services business enhancements and growth.
This position requires a dynamic, hard-working and ambitious individual, with excellent verbal and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and growing a professional services consulting practice.

Requirements

• Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
• 5+ years of experience in a field-based cloud services management position, overseeing a team of more than ten staff members.
• Proven experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
• Experience in operations and project management
• Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
• Extensive working understanding of AWS and Microsoft technologies and partner programs
• Experience with customer requirements that span both professional and managed services delivery methodologies
• Experience leveraging partner funding programs to maximize incentives for ePlus and our customers
• Demonstrated ability to manage the financial elements that make up the Region
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
• Exceptional leadership and interpersonal skills

Nice To Haves

• 10+ years of people management experience preferred

Responsibilities

• Manage services team which includes Presales Engineers, Delivery Engineers, and Project Managers (in conjunction with National PMO Director and service coordinators)
• Manage Professional Services for the Cloud Business
• Work with key partners such as Amazon Web Services (AWS) and Microsoft to drive opportunities
• Drive Service and product revenue by participating in sales meetings with customers
• Collaborate with the Strategy team and Technology Leadership Councils to evaluate new offerings to meeting evolving customer demands
• Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions
• Evangelize ePlus Cloud Services offerings across the Regional teams, leveraging a consistent message and method for planning and delivery
• Work with the VP of AI, Cloud, and Data Center to participate in the annual planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition
• Manage budgets and P&L for the Cloud business
• Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions
• Ensure quality delivery of service engagements through methodology and management of resources both internal and third party
• Track, measure, and meet sales and services targets
• Track and manage customer satisfaction, including addressing areas of concern
• Lead and/or contribute to the revisions of presentation materials for both Corporate and Regional specific documents
• Manage the coordination of activities for the geographic region with regional responsibility for oversight in terms of costs, methods and staffing
• Work with Service Directors to ensure appropriate presales and delivery bandwidth and skills available to meet pipeline and backlog demand
• Support all escalations for Cloud services
• Adhere to corporate policies and procedures
• Handle confidential matters and information professionally
• Conduct business in a professional, competent and ethical manner
• Provide leadership and direction to Presales and Delivery Engineers
• Collaboration with team members via weekly, monthly and quarterly meetings as appropriate
• Create an maintain a development and growth plan for each member of the team to facilitate personal and professional growth
• Mentor talent and foster a culture of motivation, technical excellence, and continuous learning

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
• Details of participation in these benefit plans will be provided if an offer of employment is extended.
• ePlus Benefits highlights can be viewed here.

What This Job Offers

• Job Type: Full-time
• Career Level: Director