Director Service Line

Hospital for Special Surgery•New York, NY

3d•$109,000 - $166,000

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

Bachelors
2 - 4 years in Management role
Proven experience supervising teams and managing performance.
Demonstrated success in leading performance improvement initiatives within a hospital or clinical environment.
Excellent verbal, written, and interpersonal communication skills.
Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint, Project, Visio).
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Strong problem-solving, analytical, and organizational skills.
Comfortable working independently while collaborating effectively with multidisciplinary teams.
Adaptability to new software tools and hospital systems, including Epic.
Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus
Located in a comfortable indoor area.

Nice To Haves

Master’s degree in public health, business administration, or related field preferred

Responsibilities

Strategic Leadership Partner with Service Chiefs and Chief Administrator on strategic planning , business development , and performance metrics management / monitoring (i.e., NP visits, surgical cases, budget)
Support physician recruitment, onboarding , and practice optimization while b uilding trusting relationships with service members Take s a solution-driven approach : r ecogniz ing opportunities within the service and helps to design actionable solutions Actively contribute to enterprise initiatives as a service lines representative
Operational Oversight Align operations with clinical, academic, and physician objectives
Oversee private physician office operations, including supervising managers / floaters – managing any issues that may require escalation, coordination of trainings, office relocations, and ensuring compliance with policies and workflows.
Meet regularly with physicians to understand their practice and personal goals; Identifying and resolving operational issues based on regular communication with MDs.
Monitor and improve key performance indicators (e.g., length of stay, copay collection, phone response times).
Partner with OR leadership on efficiency, optimization, and cost reduction.
Lead space planning, renovations, and relocations with Facilities and Planning teams.
Maintain service patient education resources and ensure proper distribution.
Administrative Management Organize and lead business meetings; prepare materials, presentations, and reports.
Monitor operations for patient care quality and regulatory compliance.
Manage service communications, including annual reports and office evaluations.
Marketing & Public Relations Collaborate with Marketing on strategic communications, media, web content, and promotional materials.
Education & Training Support patient education program development and physician training initiatives.
Oversee creation and distribution of educational and internal communication materials.