Director, Service Delivery

American Tower•Irvine, CA

About The Position

We are seeking a Director of Service Delivery (T-Mobile-E2E-West) to lead all revenue-generating services for a region within one of our major wireless carrier accounts within American Tower’s U.S. Tower division’s Service Delivery organization. Service Delivery provides customer services across the division’s assets, from pre-application and acquisition services through construction and integration. Day to day you will focus on a specific customer’s experiences through superior quality, predictable planning, forecasting, and cycle times. You will have regional oversight and lead a team that focuses on services. As a Director, you will partner cross-functionally to ensure alignment while value-engineering internal processes and tools to improve efficiencies. You will serve as the main escalation point within a defined area and engage with the customer directly at all levels for issue resolution and to strengthen partnerships to provide a positive customer experience. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here [https://www.americantower.com/us/careers/benefits] to learn more.

Responsibilities

Lead all revenue-generating services for a region within one of our major wireless carrier accounts
Focus on a specific customer’s experiences through superior quality, predictable planning, forecasting, and cycle times
Have regional oversight and lead a team that focuses on services
Partner cross-functionally to ensure alignment while value-engineering internal processes and tools to improve efficiencies
Serve as the main escalation point within a defined area and engage with the customer directly at all levels for issue resolution and to strengthen partnerships to provide a positive customer experience.

Benefits

healthcare coverage
a 401(k) savings plan
paid time off
company holidays
sick leave
parental leave
access to an Employee Assistance Program focused on mental and financial wellness
annual bonus
annual equity award
participation in the Employee Stock Purchase Plan (ESPP)