Director/Senior Director of Fund Administration

Jewish Federation Bay Area•San Francisco, CA

About The Position

ORGANIZATIONAL OVERVIEW As the largest Jewish philanthropic organization in California, the Jewish Federation Bay Area connects donors, changemakers, and community partners to build a thriving, resilient future. The Federation serves as a trusted partner and advisor for those seeking to make an impact today while shaping a better tomorrow. We invest in education, social services, and security while mobilizing crisis relief worldwide. With over a century of leadership, we empower individuals and families to give strategically, building a thriving and resilient future for generations to come. Whether strengthening Jewish life in the Bay Area, safeguarding communities worldwide, or ensuring a safe and democratic Israel, we empower people to take meaningful action that echoes for generations. The Federation is seeking a highly motivated and qualified leader with a variety of skill sets who want to join a team working to build a new model of 21st century and next generation Federation engagement. ROLE SUMMARY The (Senior) Director of Fund Administration leads gifts and grants operations, ensuring exceptional donor service, efficient workflows and full regulatory compliance. This role oversees a team responsible for supporting ~1,100 funds and philanthropic vehicles and administering 10,000+ grants annually across Donor-Advised Funds (DAFs), supporting foundations, and other fund types. Partnering closely with Philanthropy, Finance, Data Operations, and IT, this leader drives operational excellence and modernization through Salesforce-based grants management, NetSuite fund accounting, and a donor portal—scaling systems, processes, and teams to support strategic growth. The role reports to the Chief Operations Officer.

Requirements

Experience using Salesforce
Demonstrated track record of successfully streamlining and automating processes
Experience managing an operational environment positioned for scale and optimization
Enthusiasm for leveraging AI and emerging technologies to drive efficiency and maximize productivity
Experience creating and analyzing production reports to understand volume trends, capacity constraints, and workforce planning needs
Bachelor’s degree
10+ years of relevant experience including 3+ years of progressive leadership experience

Nice To Haves

Familiarity with NetSuite is a plus
Ability to think strategically and differently, including anticipating trends, driving transformation, and bringing fresh perspectives
Change management experience and comfort with leading teams through operational transformation

Responsibilities

Oversee end-to-end grants management and gift processing across all fund types
Ensure compliance with IRS regulations, internal policies, and best practices
Approve grant disbursements, monitor fund balances, and manage complex/multi-year grants
Oversee all incoming contributions (cash, stock, wire, fundraising, foundation gifts) through integrated workflows
Manage fund openings/closings, investment recommendations, and fund statements in partnership with Finance
Operational reporting, in partnership with the Data Team, to monitor volume & productivity trends and make timely capacity decisions.
Set service standards and donor interaction models to deliver accurate, timely, high-quality support
Oversee donor onboarding, portal training, and operational troubleshooting
Partner with philanthropy advisors and external advisors on fund operations
Resolve grantee payment issues and oversee reissuance/cancellations as needed
Lead and develop the Fund Administration team (Grants, Gifts, and Associates)
Set priorities, allocate resources, manage performance, hiring, and training
Partner with Data to establish reporting and monitor volume, productivity, and capacity
Reengineer and modernize fund administration processes, challenging legacy manual workflows
Drive automation, scalability, and innovation across grants and gifts operations
Establish unified policies, procedures, and best practices across all fund types
Lead change management efforts to support organizational growth
Optimize Salesforce and NetSuite in partnership with Data, Finance, and IT
Evaluate and implement new technologies, automation tools, and AI solutions
Serve as the organizational point person for fund administration, collaborating with senior leadership and cross-functional teams