Director, Sales & Service

Wheels Up

10d • $85,000 - $95,000

About The Position

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
As a Director, Sales and Service, you are responsible for driving new member acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP, Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction.
This role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and membership solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing members, the Director maintains visibility, steps in as needed, and ensures alignment across sales and service teams.
Strong presentation skills — both virtual and in-person — are essential, as the role regularly engages with prospective and existing members to articulate Wheels Up offerings and value.

Requirements

• Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role
• Strong communication and relationship-building skills, with a customer-first mindset
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
• A proactive, client-first mindset with the ability to anticipate needs
• Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
• Bachelor’s degree or equivalent experience
• Standard office and computer usage required
• Occasional travel or client meetings may be expected

Nice To Haves

• Background in private aviation, luxury services, or high-touch B2B sales
• Experience coordinating across operations and customer service teams
• Demonstrated success in a quota-carrying or growth-oriented role
• Ability to anticipate client needs and tailor recommendations accordingly
• High attention to detail in managing logistics and documentation

Responsibilities

• Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities
• Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
• Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment
• Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams
• Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members
• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement
• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
• Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience
• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees