Director, Sales Operations

Great Minds•Washington, DC

6d•$151,000 - $172,000•Remote

About The Position

The Director of Sales Operations will lead the teams that powers our sales organization through precision, insight, and operational excellence. This role oversees two core teams: the Quoting & Sales Support team, responsible for quotes and deal execution, and the Sales Systems & Insights team, which manages Salesforce reporting, dashboards, and incentive compensation operations. The ideal candidate is a strategic leader with deep operational expertise and a passion for improving process efficiency, data integrity, and sales productivity.

Requirements

8+ years in Sales Operations, Revenue Operations, or related roles; 3+ years in a leadership position.
Strong Salesforce expertise, including reporting, dashboards, and process management.
Deep understanding of quote-to-cash processes and deal operations.
Analytical mindset with the ability to translate data into insights and business actions.
Exceptional communication, leadership, and stakeholder management skills.

Responsibilities

Lead and develop two high-performing teams supporting quoting and sales operations functions.
Partner cross-functionally with Sales, Finance, Marketing, and Revenue Operations leadership to drive sales improvements and execution excellence.
Serve as a thought partner to senior sales leadership on forecasting, pipeline health, and go-to-market planning.
Oversee the end-to-end quote-to-order process, ensuring accuracy, speed, and compliance with pricing and policy guidelines.
Drive process optimization within Salesforce to streamline deal execution and reduce sales friction up and downstream of the quoting process.
Establish SLAs and performance metrics to ensure timely support for the field and inside sales teams and accuracy of information being collected in SF for the smooth transition to fulfillment.
Own Salesforce reporting, dashboards, and analytics for sales performance, pipeline visibility, and operational KPIs.
Manage the operational updates to Salesforce to prepare for new sales cycles and manage all updates to salesforce in coordination with the SF administration team.
Partner with IT and RevOps to enhance Salesforce usability and ensure data integrity.
Deliver actionable insights that inform strategy and improve sales productivity.
Oversee the administration, and payout process for sales incentive compensation plans.
Manage the ICM technology platform to ensure accuracy, transparency, and scalability.
Maintain clear communication with the sales team to ensure transparency into commission statements and answer questions and readily work to fix any discrepancies.