Director, Sales Operations- National Accounts

Haemonetics • Boston, MA

5d

About The Position

The Director of Operations for National Healthcare (GPO’s, IDN’s and Government) Accounts is responsible for overseeing operational performance, scalability, and service delivery across large, multi-site healthcare clients. This role ensures consistent execution of operational standards, regulatory compliance, financial performance, and client satisfaction while driving continuous improvement across national accounts. The Director acts as a strategic partner internal national accounts team, translating business objectives into efficient, and high-performing operational outcomes. This role will require up to 50% travel.

Requirements

• Master’s degree (MHA, MBA, MPH, or related).
• 10+ years’ experience national accounts/operational healthcare leadership.
• Proven experience managing national or multi-site healthcare accounts.
• Strong knowledge of healthcare regulations, compliance, and quality standards.
• Demonstrated success leading large, geographically dispersed teams.
• Strong financial acumen and experience managing budgets and P&L.
• Ability to influence internal and/or external constituents
• Change management and leadership
• Ability to drive multiple projects to successful completion
• Demonstrated time management and priority setting skills
• Demonstrated problem solving skills
• Strategic thinking and execution
• Operational excellence and scalability
• Client relationship management
• Financial and analytical skills
• Regulatory and compliance expertise

Nice To Haves

• Experience supporting complex client contracts and enterprise-level relationships, preferred

Responsibilities

• Operational Leadership: Lead and oversee operations for national healthcare accounts across multiple regions and facilities.
• Develop, implement, and standardize operational processes to ensure consistency, efficiency, and quality.
• Ensure delivery aligns with contractual obligations, and KPI’s.
• Identify operational risks and implement mitigation strategies.
• Client & Account Management: Serve as the operational point of contact for national account manager and clients.
• Partner with national account manager to understand strategic goals and translate them into operational plans.
• Support contract renewals, expansions, and new account implementations.
• Proactively address client concerns and drive high levels of client satisfaction and retention.
• Financial & Performance Management: Analyze performance metrics to drive profitability, productivity, margin improvement, and contract compliance.
• Partner with finance and sales teams to ensure accurate reporting and financial transparency.
• Identify opportunities for revenue growth and operational optimization.
• Compliance & Quality: Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Manage contract compliance Lead quality assurance initiatives and corrective action plans.
• People Leadership: Lead, mentor, and develop regional and site-level operational leaders.
• Build high-performing teams through coaching, performance management, and succession planning.
• Foster a culture of accountability, engagement, and operational excellence.
• Strategy & Continuous Improvement: Partner with leadership to support long-term operational strategy for national accounts.
• Lead process improvement initiatives Support system implementations, integrations, and technology-driven improvements.
• Monitor industry trends and best practices to enhance operational effectiveness.

Benefits

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager