Director, Sales Operations – Community Solutions (MDU Bulk Sales)

Ripple Fiber•Charlotte, NC

41d•Remote

About The Position

Lead Ripple Fiber’s sales operations function for the MDU Bulk Sales organization. Drive operational excellence by developing and executing strategies that streamline processes, improve data integrity, and enable sales teams to achieve revenue goals. Act as a key partner to Sales leadership and Account Directors, ensuring alignment across systems, reporting, and post-sales implementation.

Requirements

7+ years of experience in Sales Operations or related field, with leadership responsibilities.
Expertise in CRM administration and sales process optimization.
Strong analytical skills; proficiency in Power BI, QuickBase, and advanced Excel.
Proven ability to manage cross-functional projects and lead teams.
Excellent communication and organizational skills; ability to influence senior stakeholders.
Bachelor’s degree in Business, Operations, or related field (or equivalent experience).

Nice To Haves

Experience in telecom, ISP, or multifamily housing industry.
Familiarity with bulk agreements, ROE/MSA processes, and post-sales implementation workflows.
Knowledge of AI-driven sales tools and automation platforms.

Responsibilities

Sales Process & Strategy: Design and implement scalable sales processes for MDU Bulk sales. Optimize workflows across the GTM stack (CRM, Sales Engagement, Dialers, Data Enrichment, Sales Intelligence). Introduce automation and leverage emerging technologies, including AI, to improve efficiency and accuracy.
CRM & Data Management: Manage CRM platform and ensure adoption across the sales organization. Build and maintain dashboards and reports to monitor rep productivity, pipeline health, and quota attainment. Ensure data hygiene, enrichment, and compliance with company standards. Manipulate and analyze data using tools such as Power BI, QuickBase, and CRM reporting to provide actionable insights for leadership.
Sales Enablement & Support: Support VP of Sales and Account Directors with proposal preparation, pricing models, and presentation development. Manage RFPs or other quote requests from properties. Facilitate internal processes for approvals and deal execution. Coordinate event presence and manage logistics for trade shows and multifamily conferences.
Post-Sales & Customer Success: Build and support a team that acts as liaison between Sales, Operations, and customer for new bulk customer implementations. Oversee activation schedules for tenants and ensure smooth onboarding. Manage post-sales processes, including billing coordination and customer success engagement.
Team Leadership: Manage Sales Operations support roles, including: Implementation Specialist Billing/Finance Analyst Customer Success Manager Foster a collaborative, high-performance culture focused on continuous improvement.
Market Intelligence & Strategic Projects: Research industry trends and identify opportunities for Ripple Fiber to expand presence working closely with Ripple Labs data. Lead cross-functional projects to improve customer experience and operational efficiency.
Performance Expectations: Deliver accurate reporting and dashboards for leadership and sales teams. Maintain 100% CRM data integrity and compliance. Ensure timely execution of proposals and post-sales implementation. Drive measurable improvements in sales cycle time and operational efficiency. Successfully manage CRM enhancements and adoption across the team.