Director, Sales Engineering

Retool

16d

About The Position

The opportunity for Retool is massive—and the timing matters. The problems we solve are broad, and our customers span industries, use cases, and levels of technical sophistication. We’re looking for a leader who can build and scale a high-impact Sales Engineering organization to accelerate growth now and into the next phase of the company. You’ll partner closely with Sales leadership across Account Executives, Sales Development, and Operations to shape the direction of the business. You’ll also work cross-functionally with Recruiting, Engineering, Marketing, and our Technical Customer Experience teams (Customer Success, Services, Support, GTM Programs). You’ll lead and grow a global Sales Engineering org, and play a key role in defining how we show up technically in the market. We’re a highly collaborative, high-ownership team that cares deeply about our customers and how we build. We’re looking for someone who raises the bar, operates with urgency, and wants to help shape what this org looks like at scale.

Requirements

10+ years in technical GTM roles with 5+ years leading Sales Engineering or similar teams, preferably in SaaS or developer-focused products.
Proven experience managing managers and scaling global technical teams.
Comfortable selling to enterprise accounts, including Fortune 500 companies.
Strong background with developer tools or technical audiences.
Experience leveraging modern sales and productivity tools, including AI workflows.
Track record of exceeding targets and driving team performance.
Excellent communication, strategic thinking, and ability to be hands-on when needed.

Responsibilities

Set and execute the strategy for the Sales Engineering function in support of company growth goals
Hire, develop, and lead a global team of Sales Engineering leaders and ICs
Partner with GTM and Technical Customer Experience leadership to align pre-sales strategy with broader business objectives
Own the technical sales process—from discovery through solution design, demos, and POCs
Ensure the team is equipped with the right tools, systems, and enablement to operate efficiently and at a high level
Use data and performance metrics to identify gaps, drive accountability, and continuously improve team output
Engage directly with key customers and prospects on complex deals and strategic opportunities
Act as a trusted technical advisor to customers and an internal advocate for their needs
Build strong cross-functional relationships with Product, Engineering, and Design to stay ahead of product evolution
Drive adoption of modern tooling, including AI-assisted workflows, to improve team productivity and customer experience
Foster a culture of high standards, curiosity, and continuous improvement
Stay current on industry trends, including emerging technologies and AI, and translate that into how the team sells and positions Retool