Director, Sales Enablement, Onboarding

NICE

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience.

Requirements

8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments.
Proven success designing and scaling onboarding programs tied to measurable revenue impact.
Experience supporting both Sales and Pre-Sales or technical GTM roles.
Strong executive presence and ability to influence senior stakeholders.
Experience leading and developing high-performing teams.
Data-driven mindset with strong analytical and operational skills.
Ability to translate complex technical solutions into compelling business value.
Experience with learning platforms and modern enablement technologies.

Responsibilities

Global Onboarding Strategy
Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives.
Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp.
Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations.
Learning Path and Curriculum Ownership
Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles.
Define clear capability frameworks, skills progression, and role-based certification milestones.
Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes.
Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys.
Team Leadership and Development
Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery.
Establish clear priorities, operating rhythms, and accountability aligned to business outcomes.
Foster a culture of innovation, collaboration, and continuous improvement.
Content and Experience Development
Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios.
Drive immersive, experiential learning that builds confidence and practical application.
Ensure consistency and quality across global onboarding experiences.
Measurement and Business Impact
Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion.
Build dashboards and reporting frameworks to demonstrate business impact and ROI.
Continuously optimize onboarding based on data, feedback, and performance insights.
Cross-Functional Collaboration
Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs.
Communicate onboarding progress, insights, and impact to executive stakeholders.
Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development.