Director, Risk Management

Visa•San Francisco, CA

1d•Hybrid

About The Position

The North America Risk Team is responsible for maintaining trust in the Visa brand, championing security in the industry and differentiating Visa in the eyes of clients and key stakeholders. The Director - US Merchant Risk Engagements will serve as a trusted advisor in the NA Risk Team by providing risk intelligence to guide internal business partners, clients, and ecosystem participants in the secure, reliable, and trusted growth of digital payments. This position will be responsible for partnering with key strategic Merchants to execute risk roadmaps that accelerate secure business growth. Additional responsibilities may be aligned to this role as Visa’s strategy evolves to secure the ecosystem and meet the needs of our customers. Specific responsibilities for this role include: Develop a strategic vision and plan for how Risk should engage with Merchants to optimize impact, in collaboration with partners in the account teams and Value-Added-Services Conduct regular risk engagement sessions with Merchants to evaluate risk performance, produce insights, analyses and data-based recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments Collaborate cross-functionally with the Issuing and Acceptance Risk teams to ensure a true, “One Visa” mindset Partner with peers in other functional areas (e.g., Sales, Analytics, Marketing, Risk and Identity Solutions, Client Services, DPS, and others) to execute initiatives by leveraging the breadth and depth of Visa’s resources Identify opportunities to promote & support client adoption of Visa risk products and solutions Provide client support relating to emerging/immediate fraud trends Identify opportunities to enhance the payment ecosystem and advance risk management best practices Build new scalable solutions, toolkits, and best practice documents, including reports, presentations, education materials and other written artifacts to present Visa’s analysis and guidance This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
12 years of relevant work experience with a Bachelor's Degree or 10 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or 5 years relevant work experience with a PhD, including 4 years in engaging and advising payment acceptors to adopt risk management best practices that accelerate the sound growth of their payment business
5 or more years directly investigating or administrating fraud prevention systems and programs in the merchant industry , CFE or equivalent
Expert understanding of how merchants and acquirers mitigate fraud and dispute risks
Strong understanding of the payment ecosystem – the different players that comprise Visa’s client base, the data that flows through the network, and the impact that stability and growth play in the future of payments
Understanding of payments risk associated with merchant acceptance environments, including both digital and physical merchants
Deep knowledge of the Merchant and Acceptance environments, and the nuances of the incentives that influence them
Demonstrated understanding of how Risk contributes to brand and business growth
Established reputation for building peer-like relationships with senior client and partner leaders and being able to communicate and influence other teams.
Ability to effectively communicate with all levels of client leadership and possess the business acumen to understand the ROI associated with solution recommendations
Demonstrated thought leadership and the ability to think creatively to solve unstructured problems
Intellectually curious: finds stories in data, asks the right questions, and identifies game-changing insights that generate big impacts
Excellent communication, storytelling and presentation skills
Proactive, self-motivated and result-oriented with the ability to manage multiple initiatives at once in a fast-paced entrepreneurial environment, while demonstrating poise under pressure
Strong analytical skills, with demonstrated intellectual and analytical rigor
Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and/or card acquiring experience
Technology mindset, curious, up to date with digital and AI trends and applications
Critical Competencies for Success: Integrity and High Ethics: Our values and our brand mandate a total commitment to honesty and the highest standards of ethical behavior
Curiosity and Problem Solving: Visa seeks intellectually curious individuals who are committed and passionate about continual learning and who are driven to solve problems
Leadership: A commitment to be a strong leader is mandatory. Everyone at Visa is a Leader guided by our leadership principles
Teamwork: Teamwork and shared success are important to Visa given our complex ecosystem and the collaboration across functions, clients and industry players that is required to address our challenges and opportunities

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Responsibilities

Develop a strategic vision and plan for how Risk should engage with Merchants to optimize impact, in collaboration with partners in the account teams and Value-Added-Services
Conduct regular risk engagement sessions with Merchants to evaluate risk performance, produce insights, analyses and data-based recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments
Collaborate cross-functionally with the Issuing and Acceptance Risk teams to ensure a true, “One Visa” mindset
Partner with peers in other functional areas (e.g., Sales, Analytics, Marketing, Risk and Identity Solutions, Client Services, DPS, and others) to execute initiatives by leveraging the breadth and depth of Visa’s resources
Identify opportunities to promote & support client adoption of Visa risk products and solutions
Provide client support relating to emerging/immediate fraud trends
Identify opportunities to enhance the payment ecosystem and advance risk management best practices
Build new scalable solutions, toolkits, and best practice documents, including reports, presentations, education materials and other written artifacts to present Visa’s analysis and guidance