Director, Revenue Operations (ROPS)

DaVita Kidney Care•Stockton, IA

2d•$115,000 - $183,000

About The Position

The Director, Revenue Operations (ROPS) is responsible for operational oversight and strategic planning for revenue cycle teams and related activities. Builds revenue cycle teams, analyze their performance, identify trends, communicate results, and improve process performance impacting the revenue cycle. Determines opportunities for improvement and facilitate process improvement to affect change in order to achieve revenue cycle best practices and ensure consistency and compliance with DaVita policies and state and federal regulations. Overall focus is on supporting ROPS in it’s mission to enable the Village to give life, and to achieve it’s vision of being a trusted village neighborhood and world class revenue partner. This position reports to the VP-Revenue Management. Builds High Performing Teams Actively engages in the recruitment, interviewing, hiring, and retention processes with People Services Ensures that adequate training in all areas is provided including compliance with federal and state laws, DaVita policies and procedures Coaches, motivates, and develops teammates through formal and informal feedback and development opportunities in alignment with DaVita’s Mission and Core Values Directs and participates in performance management measures as appropriate in accordance with People Services and Legal Support Teams Creates effective succession planning to ensure ROPs sustainability Continuously develop individual skills and behaviors that promote the DaVita Way of management (DWOM) and the core values. Direct Daily Operations Establishes short and long-term goals for teams based on key performance metrics Performs high-level analysis of key performance metric trending Conducts monthly A/R reviews, and establish short-term and long-term goals Identifies areas of improvement and create plans to resolve when performance does not meet stated goals Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements Directs departmental matters including personnel, department resources, budget, monthly departmental reports, and other organizational requirements Ensures basic accounting principles are followed and periodically review and assess industry standards for healthcare revenue resolution management practices Complies with federal and state laws, regulatory requirements, company policies, and internal procedures. Monitors and recommends department budgets and developing methods for improving efficiency Understands and follows the DaVita compliance policies, teammate handbook for safety, security policies and procedures Perform Strategic Thinking Develops an understands the related systems and support departments that directly impact revenue cycle operations Drives the strategic process on internal projects within team as well as other key business units Responsible for developing the hypothesis and analysis framework Drive the work of multi-disciplinary teams Recommend and present action steps Assure execution, monitoring and follow-through Maintains a current and thorough knowledge of related healthcare revenue operations issues and trends Attends and participates in Revenue Operations Director meetings to discuss overall strategies and planning for Revenue Operations department Effectively Communicate Works collaboratively with revenue cycle and patient account leaders to implement best practices and improve overall revenue cycle performance Manages email communications and actively engage in meetings Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders Communicates clearly between executive leaders and teammates Foster improved relations, cooperation, communication and collaboration with DaVita centers and other teams across DaVita. Other duties as assigned

Requirements

Bachelor’s degree in related field required, Master’s degree preferred
Minimum of five (5) years of related experience required
Ability to meet goals individually and in a team environment
Demonstrated ability to motivate others and build commitment to our ROPS Mission and Vision in order to execute on necessary tasks and achieve goals
Ability to read and interpret an extensive variety of documents such as contracts, claims, instructions, polices, and procedures
Experience with strategic planning and implementation of new initiatives
Increasing levels of senior leadership responsibility in healthcare revenue operations
Strong knowledge of healthcare revenue cycle (ex: Patient Intake, Billing, Collections, etc.)

Responsibilities

Builds High Performing Teams Actively engages in the recruitment, interviewing, hiring, and retention processes with People Services Ensures that adequate training in all areas is provided including compliance with federal and state laws, DaVita policies and procedures Coaches, motivates, and develops teammates through formal and informal feedback and development opportunities in alignment with DaVita’s Mission and Core Values Directs and participates in performance management measures as appropriate in accordance with People Services and Legal Support Teams Creates effective succession planning to ensure ROPs sustainability Continuously develop individual skills and behaviors that promote the DaVita Way of management (DWOM) and the core values.
Direct Daily Operations Establishes short and long-term goals for teams based on key performance metrics Performs high-level analysis of key performance metric trending Conducts monthly A/R reviews, and establish short-term and long-term goals Identifies areas of improvement and create plans to resolve when performance does not meet stated goals Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements Directs departmental matters including personnel, department resources, budget, monthly departmental reports, and other organizational requirements Ensures basic accounting principles are followed and periodically review and assess industry standards for healthcare revenue resolution management practices Complies with federal and state laws, regulatory requirements, company policies, and internal procedures. Monitors and recommends department budgets and developing methods for improving efficiency Understands and follows the DaVita compliance policies, teammate handbook for safety, security policies and procedures
Perform Strategic Thinking Develops an understands the related systems and support departments that directly impact revenue cycle operations Drives the strategic process on internal projects within team as well as other key business units Responsible for developing the hypothesis and analysis framework Drive the work of multi-disciplinary teams Recommend and present action steps Assure execution, monitoring and follow-through Maintains a current and thorough knowledge of related healthcare revenue operations issues and trends Attends and participates in Revenue Operations Director meetings to discuss overall strategies and planning for Revenue Operations department
Effectively Communicate Works collaboratively with revenue cycle and patient account leaders to implement best practices and improve overall revenue cycle performance Manages email communications and actively engage in meetings Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders Communicates clearly between executive leaders and teammates Foster improved relations, cooperation, communication and collaboration with DaVita centers and other teams across DaVita.
Other duties as assigned

Benefits

More than just pay, our DaVita Rewards package connects teammates to what matters most.
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.
We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $115,000.00 - $183,000.00 per year.
If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.
New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year
New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year
Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.
DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.