Director, Revenue Operations - In-Store

DoorDash USA•Chicago, NY

About The Position

The In-Store Revenue Operations team at DoorDash is responsible for amplifying SevenRooms’ mission, and increasing revenue growth through effective and efficient sales processes, systems, and analytics. Our team handles strategy, planning, metrics reporting & analytics, GTM enablement operations, program management, and systems while fostering strong relationships with Revenue leadership. We work cross-functionally with Sales, Customer Success, Marketing, Product, Engineering, Finance, and Strategy & Operations teams to drive alignment across all revenue operations. We are looking for a Director, Revenue Operations to lead, optimize, and scale our GTM processes and systems to support our revenue growth. You'll collaborate directly with multiple teams to define strategy, implement performance metrics, and influence alignment of all revenue operations, including planning, reporting, forecasting, quota allocation and management, process optimization, territory planning, and managing the overall design for the sales incentive plan. Following SevenRooms’ recent acquisition by DoorDash, we maintain a unified hiring process and are excited to build our integrated revenue operations function. You’re excited about this opportunity because you will… Build and lead a high-performing, results-oriented Revenue Operations & Strategy organization. Set and own the vision for the Revenue Operations organization while ensuring seamless integration between operational excellence and enablement initiatives. Lead bottoms-up business planning, target-setting, and own a "rhythm of the business" framework. Provide analytics and reporting for the Revenue organization, including forecasting, pipeline analysis, and funnel metrics across all lead sources. Own all systems and tools related to sales & Customer Success with SFDC as the central hub. Evaluate, improve, and implement all tools and software, including enablement platforms and content management systems. Ensure alignment between enablement strategies and revenue goals, driving consistency in messaging and performance across all GTM teams. Partner with Finance and People teams to design and manage sales commission strategy. Lead ongoing assessments to optimize commission structures based on performance and market trends while fostering motivation and retention.

Requirements

You have 15+ years of experience in Sales Operations, Marketing Operations, Strategy, and/or Sales Leadership roles in B2B SaaS environments
You have a proven track record of leading change management, building aligned tooling, and developing methods to plan, forecast, measure and systemize Sales KPIs for internal teams and customers
You have deep understanding of standard business practices related to Marketing & Sales Operations processes and systems, as well as sales enablement best practices, training methodologies, and content management
You have demonstrated experience in designing sales commission plans at scale, including analysis, modeling, and optimization to drive revenue growth and align incentives with strategic objectives
You can thrive in an ambiguous environment with high autonomy, build productive relationships across all organizational levels, and have excellent communication skills with executive-level partners, plus expertise with GTM tools including Salesforce and enablement platforms

Responsibilities

Build and lead a high-performing, results-oriented Revenue Operations & Strategy organization.
Set and own the vision for the Revenue Operations organization while ensuring seamless integration between operational excellence and enablement initiatives.
Lead bottoms-up business planning, target-setting, and own a "rhythm of the business" framework.
Provide analytics and reporting for the Revenue organization, including forecasting, pipeline analysis, and funnel metrics across all lead sources.
Own all systems and tools related to sales & Customer Success with SFDC as the central hub.
Evaluate, improve, and implement all tools and software, including enablement platforms and content management systems.
Ensure alignment between enablement strategies and revenue goals, driving consistency in messaging and performance across all GTM teams.
Partner with Finance and People teams to design and manage sales commission strategy.
Lead ongoing assessments to optimize commission structures based on performance and market trends while fostering motivation and retention.

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program