Director, Revenue Cycle

Rock Dental Brands • Rochester, MN

1d

About The Position

Rock Dental Brands is seeking a Director of Revenue Cycle Management (RCM) to own the operational oversight and performance of our end-to-end revenue cycle. The Director of RCM will be the primary architect and operator of our revenue-related functions. This role is designed for a "player-coach" who possesses the strategic mindset of an executive and the tactical expertise to manage daily billing, insurance verification, claims, collections, and payer relations. The ideal candidate is a data-driven leader capable of optimizing a multi-state RCM engine to support our continued expansion.

Requirements

• 7–10+ years of progressive RCM leadership experience. Specific experience in a multi-site healthcare or DSO environment is highly preferred.
• Bachelor’s degree in Finance, Health Administration, or a related field.
• Advanced knowledge of RCM technology platforms, EHR/PMS integrations, and Excel.
• A "builder" mentality. You should enjoy the challenge of refining processes in a fast-paced, high-growth environment.
• Strong financial acumen with the ability to spot trends within large datasets and pivot strategy accordingly.

Nice To Haves

• Experience with RCM automation is a significant plus.

Responsibilities

• Manage all RCM phases: front-end (verification/pre-auth), mid-cycle (coding/charge capture), and back-end (billing/AR/collections).
• Drive performance across key metrics, including Days in AR, Net Collection Rate, Clean Claim Rate, and Denial Percentage.
• Identify bottlenecks in the current workflow and implement RCM best practices and automation tools to increase efficiency and cash flow.
• Lead payer contracting efforts and maintain deep knowledge of reimbursement methodologies and multi-state compliance regulations.
• Lead and mentor a high-performing RCM team. You will be responsible for building a culture of accountability, setting clear performance standards, and upskilling staff.
• Act as the bridge between RCM and Practice Operations, ensuring clinic staff understand their impact on the revenue cycle.
• Maintain rigorous oversight of third-party RCM vendors and clearinghouses to ensure they meet established Service Level Agreements (SLAs).
• Translate complex billing data into actionable weekly and monthly reports for the CFO and executive leadership.
• Proactively identify trends in denials or payment delays and implement corrective action plans.
• Dashboard creation and updating for all aspects of RCM functions to measure efficiency and performance.
• Ensure all processes remain HIPAA-compliant and adhere to internal audit standards and state-specific dental regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director