Director-Revenue Cycle & Patient Access, 40 Hours, Days, Monday - Friday, 9AM - 5PM

Heywood Medical Group•Gardner, MA

About The Position

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 40 Hours, Days, Monday - Friday, 9AM - 5PM Responsibilities Essential Functions Implements appropriate registration/scheduling procedures to ensure that the inpatient and outpatient accounts receivable records are maintained in accordance with current procedures Submits all required reports internally and externally Reviews corporation’s registration procedures and policies as needed and implements necessary changes Supports the use of staff driven Key Performance Indicators to ensure staff have input in optimizing their daily workflows Implements KPI’s in Patient Access Works with CFO to coordinate and manage Kaizen Events for all areas of Revenue Cycle Working with Revenue Cycle Sub-Committee’s, ensures Revenue Cycle major routine process are performed in accordance with best practice standards Makes effective and efficient use of technology to increase productivity Makes cost effective use of outside agencies and services when appropriate Ensures that registration and scheduling procedures are performed to maximize patient access and experience Ensures that registration and scheduling procedures are performed to maximize patient access and experience Evaluates, implements and supports the provision of patient access procedures to improve patient experience Partner with CFO to lead Revenue Cycle Committee Ensures revenue cycle goals are met consistent with Revenue Cycle Charter Chair’s Revenue Cycle and Denials Committee as directed by CFO Maintains the Meditech System in response to changes in insurance requirements, scheduling and admissions policies and procedures and computer system changes Maintains admitting system on computer including implementing upgrades Works with other departments in coordinating changes and improvements in the system Maintains compliance of the Admitting System with internal and external requirements Maintains knowledge of required changes in Admitting policies and procedures in order to maintain compliance with legally mandated changes Maintains knowledge of required changes in Admitting policies and procedures in order to maintain compliance with legally mandated changes Provides coaching and education for staff so that they can meet/exceed performance expectations Designs and implements individual and group plans which develop and motivate employees Ensures that employee skills match job requirements Completes all employee performance evaluations by evaluation due dates Conducts audits on staff performance on following registration and scheduling procedures on a regular basis Oversees daily operations to meet vision of providing service to the community Improves patient and/or customer satisfaction Responds to customer requests and concerns in a timely and effective manner Meets/exceeds customer expectations so that the customers select and recommend Heywood Hospital as their primary source of healthcare Utilizes customer satisfaction data to develop and anticipate customer service systems Staffing patterns and work flow design match customer requirements Effectively schedules patients by using both facilities Manages resources to ensure adequate resources and future growth Justifies budget variances and reduces costs and/or increases revenues Collaborates/coordinates projects/activities with other departments, teams, and task forces to build a team approach to healthcare delivery Participates and leads on task forces, PI teams, committees, etc Has a clear understanding of organizational values, mission and vision. Demonstrates authenticity in actions and relationships. Takes accountability for personal and leadership actions. Is eager and willing to learn Is able to continually navigate rapidly changing waters. Is resilient and able to recover quickly from setbacks. Is able to find new opportunities. Demonstrates attitude, vision, creativity, and proactive behavior. Jumps in to "get things started". Is persistent in overcoming adversity. Effectively prioritizes actions and is good at time management Demonstrates healthy relationships which assume a positive intent and are trusting, caring, sharing, respecting and accepting of others. Understands and respects diversity within the workplace including diverse styles and perspectives. Works well as team member as well as team leader. Demonstrates empathy and understanding. Builds personal trust and organizational trust Communicates effectively to inform, to persuade, to understand, to make decisions, and to inspire action. Is able to adapt communication style to changing audiences. Is able to concisely communicate intention in writing. Demonstrates excellent active listening skills and responds appropriately to what is heard Creates goals with employees and then helps them to achieve those goals. Demonstrates good coaching skills and works well with employees to encourage improved performance. Takes necessary disciplinary action as needed. Demonstrates appropriate level of delegation. Provides or arranges for opportunities to help employees develop professionally Is able to provide to employees and others a clear and inspiring vision of desired outcomes. Demonstrates alignment of personal actions with those of the organization. Is able to translate the strategic vision into manageable action plans. Demonstrates the ability to influence others to achieve department and organizational vision. Helps to facilitate win-win solutions Understands customer needs/desires and works directly and through others to improve customer service. Utilizes data on patient satisfaction and other customer expectations to develop strategies to achieve service excellence. Utilizes performance measures to monitor improvements Conducts work in an ethical and compliant manner. Remains up to date on the health care industry and competition. Demonstrates understanding of financial management principles applicable to department or area of responsibility. Operates department within established budget Manages projects in a systematic way to translate a business need(s) into well planned and manageable actions. Also helps others to become good project managers. Is able to build a cohesive, high performing team with objectives which are understandable to all. Is able to effectively prioritize the utilization of resources and allocate resources cost efficiently. Is able to appropriate assess risk and make decisions which have a positive return on investment. Follows appropriate approval process for human, capital, supplies and other monetary resources Demonstrates the ability to manage the challenge of dealing with uncertainty during times of change, for self and employees. Effectively communicates key components of change and ties in the value of employees past performance with that which is needed in the new processes, procedures, and/or culture. Maintains a positive attitude towards approved change initiatives and helps employees to overcome resistance. Works to build a new understanding of expectations Demonstrates effective human resource management skills and applies labor relation principles to supervision of employees. Enforces human resources and related policies pertaining to conditions of work, performance expectations and accountability in the workplace. Encourages employee development. Provides timely and appropriate evaluations, counseling, and coaching. Takes measures to assure that self and staff demonstrate work behaviors consistent with understanding of principles related to a diverse workforce and patient population Effectively weaves the above competencies into efforts to promote and improve patient safety and quality of care. As applicable to the specific position, actively contributes to the organization's compliance with accreditation standards and rules, regulations, and laws pertaining to patient safety and quality of care. Promotes transparency and accountability in work performance and duties Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. Physical Requirements Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Requirements

Bachelor's Degree in Business or equivalent experience required
Four years supervisory experience in a Hospital Based Revenue Cycle area (front, middle or back end)
Ability to effectively lead employees, partner with Physicians, the public, government agencies, third parties and management
Strong communication and analytical skills

Nice To Haves

Master's Degree or special certification in revenue cycle functions preferred

Responsibilities

Implements appropriate registration/scheduling procedures to ensure that the inpatient and outpatient accounts receivable records are maintained in accordance with current procedures
Submits all required reports internally and externally
Reviews corporation’s registration procedures and policies as needed and implements necessary changes
Supports the use of staff driven Key Performance Indicators to ensure staff have input in optimizing their daily workflows
Implements KPI’s in Patient Access
Works with CFO to coordinate and manage Kaizen Events for all areas of Revenue Cycle
Working with Revenue Cycle Sub-Committee’s, ensures Revenue Cycle major routine process are performed in accordance with best practice standards
Makes effective and efficient use of technology to increase productivity
Makes cost effective use of outside agencies and services when appropriate
Ensures that registration and scheduling procedures are performed to maximize patient access and experience
Evaluates, implements and supports the provision of patient access procedures to improve patient experience
Partner with CFO to lead Revenue Cycle Committee
Ensures revenue cycle goals are met consistent with Revenue Cycle Charter
Chair’s Revenue Cycle and Denials Committee as directed by CFO
Maintains the Meditech System in response to changes in insurance requirements, scheduling and admissions policies and procedures and computer system changes
Maintains admitting system on computer including implementing upgrades
Works with other departments in coordinating changes and improvements in the system
Maintains compliance of the Admitting System with internal and external requirements
Maintains knowledge of required changes in Admitting policies and procedures in order to maintain compliance with legally mandated changes
Provides coaching and education for staff so that they can meet/exceed performance expectations
Designs and implements individual and group plans which develop and motivate employees
Ensures that employee skills match job requirements
Completes all employee performance evaluations by evaluation due dates
Conducts audits on staff performance on following registration and scheduling procedures on a regular basis
Oversees daily operations to meet vision of providing service to the community
Improves patient and/or customer satisfaction
Responds to customer requests and concerns in a timely and effective manner
Meets/exceeds customer expectations so that the customers select and recommend Heywood Hospital as their primary source of healthcare
Utilizes customer satisfaction data to develop and anticipate customer service systems
Staffing patterns and work flow design match customer requirements
Effectively schedules patients by using both facilities
Manages resources to ensure adequate resources and future growth
Justifies budget variances and reduces costs and/or increases revenues
Collaborates/coordinates projects/activities with other departments, teams, and task forces to build a team approach to healthcare delivery
Participates and leads on task forces, PI teams, committees, etc
Has a clear understanding of organizational values, mission and vision.
Demonstrates authenticity in actions and relationships.
Takes accountability for personal and leadership actions.
Is eager and willing to learn
Is able to continually navigate rapidly changing waters.
Is resilient and able to recover quickly from setbacks.
Is able to find new opportunities.
Demonstrates attitude, vision, creativity, and proactive behavior.
Jumps in to "get things started".
Is persistent in overcoming adversity.
Effectively prioritizes actions and is good at time management
Demonstrates healthy relationships which assume a positive intent and are trusting, caring, sharing, respecting and accepting of others.
Understands and respects diversity within the workplace including diverse styles and perspectives.
Works well as team member as well as team leader.
Demonstrates empathy and understanding.
Builds personal trust and organizational trust
Communicates effectively to inform, to persuade, to understand, to make decisions, and to inspire action.
Is able to adapt communication style to changing audiences.
Is able to concisely communicate intention in writing.
Demonstrates excellent active listening skills and responds appropriately to what is heard
Creates goals with employees and then helps them to achieve those goals.
Demonstrates good coaching skills and works well with employees to encourage improved performance.
Takes necessary disciplinary action as needed.
Demonstrates appropriate level of delegation.
Provides or arranges for opportunities to help employees develop professionally
Is able to provide to employees and others a clear and inspiring vision of desired outcomes.
Demonstrates alignment of personal actions with those of the organization.
Is able to translate the strategic vision into manageable action plans.
Demonstrates the ability to influence others to achieve department and organizational vision.
Helps to facilitate win-win solutions
Understands customer needs/desires and works directly and through others to improve customer service.
Utilizes data on patient satisfaction and other customer expectations to develop strategies to achieve service excellence.
Utilizes performance measures to monitor improvements
Conducts work in an ethical and compliant manner.
Remains up to date on the health care industry and competition.
Demonstrates understanding of financial management principles applicable to department or area of responsibility.
Operates department within established budget
Manages projects in a systematic way to translate a business need(s) into well planned and manageable actions.
Also helps others to become good project managers.
Is able to build a cohesive, high performing team with objectives which are understandable to all.
Is able to effectively prioritize the utilization of resources and allocate resources cost efficiently.
Is able to appropriate assess risk and make decisions which have a positive return on investment.
Follows appropriate approval process for human, capital, supplies and other monetary resources
Demonstrates the ability to manage the challenge of dealing with uncertainty during times of change, for self and employees.
Effectively communicates key components of change and ties in the value of employees past performance with that which is needed in the new processes, procedures, and/or culture.
Maintains a positive attitude towards approved change initiatives and helps employees to overcome resistance.
Works to build a new understanding of expectations
Demonstrates effective human resource management skills and applies labor relation principles to supervision of employees.
Enforces human resources and related policies pertaining to conditions of work, performance expectations and accountability in the workplace.
Encourages employee development.
Provides timely and appropriate evaluations, counseling, and coaching.
Takes measures to assure that self and staff demonstrate work behaviors consistent with understanding of principles related to a diverse workforce and patient population
Effectively weaves the above competencies into efforts to promote and improve patient safety and quality of care.
As applicable to the specific position, actively contributes to the organization's compliance with accreditation standards and rules, regulations, and laws pertaining to patient safety and quality of care.
Promotes transparency and accountability in work performance and duties