Director Revenue Cycle, Front End

Chapters Health System

4d•$92,721 - $139,081

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Revenue Cycle Director provides operational leadership for Billing and Collections, and Insurance Verification and Authorization.

Requirements

Bachelor’s degree in Healthcare Administration, Finance or Business or an equivalent combination of education and experience
Minimum of eight (8) years in healthcare revenue cycle and systems technical experience
Minimum of five (5) years of management experience
Knowledge of clinical and billing application interfacing
Experience in System Administrator functions as related to revenue cycle
Knowledge in claims processing and Third Party Administrator claims processing
Demonstrated expertise and knowledge with third party payor’s to include Medicaid, Medicare and their state and federal regulations for both Acute and Professional billing and collections rules and regulations
Ability to manage in a fast pace environment, remaining proactive, detailed oriented, resourceful and efficient, with a high level of professionalism
Proven successful experience leading, coaching, and mentoring management and subordinates
Excellent critical thinking and time management skills, self-starter, and ability to manage staff on-site and remotely
Excellent communication (written and verbal) and interpersonal skills
PC proficient (Word, Excel, Access, PowerPoint, Outlook, Project, Visio, etc.) and multi-system applications
Satisfactorily complete competency requirements for this position.

Responsibilities

Identifies and implements operational and strategic goals and objectives.
Oversees Revenue Cycle Leadership team.
Acts as a liaison with other departments or stakeholders.
Partners with Corporate Compliance.
Monitors revenue cycle management’s key performance indicators; identifies and resolves negative performance trends.
Responsible for identifying and implementing solutions that support more efficient and effective work performance.
Responsible for monitoring, identifying and working with the vendor to resolve EHR technical issues that negatively affect Revenue Cycle performance.
Oversees the quality assurance (QA) process assuring that performance issues are identified and rectified in a timely manner.
Responsible for overseeing all month-end close processes and for providing end of month close reporting to appropriate departments and stakeholders.
Performs other duties as assigned.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.