Director, Retail Solutions & Partnerships

SageNet's Corporate Career Center•Marietta, GA

18h•Remote

About The Position

SageNet is seeking a Director, Retail Solutions & Partnerships to lead retail solution strategy and help guide product direction for our Digital Experience Business Unit across key verticals, including QSR, C Store, and Retail, while also exploring adjacent verticals for expansion. This role serves as a hands-on retail subject matter expert who elevates our credibility with customers, shapes roadmap priorities, strengthens go-to-market messaging, and develops partnerships that extend our reach and capabilities. The ideal candidate understands how to sell and deliver modern in-store experiences by speaking first to Marketing and Customer Experience leaders and then partnering with IT stakeholders on deployment, operations, and scale. This role will help focus the Digital Experience portfolio on expanding capabilities in LED, interactive displays, and customer analytics, while building an ecosystem of strategic technology, channel, POS adjacency, and Retail Media Network partners. This role is accountable for influencing retail portfolio growth and strategic deal success within the Digital Experience Business Unit.

Requirements

10 or more years of experience in retail, QSR, or C Store operations, retail technology solutions, or multi-site technology deployments, or equivalent combination of education and experience.
Demonstrated success translating customer and market needs into product direction, solution requirements, and packaged offerings.
Proven experience supporting complex enterprise sales pursuits as a hands-on subject matter expert, including discovery, workshops, executive storytelling, RFP and RFI support, and solution shaping.
Experience building and managing partnerships or alliances that extend capabilities or generate demand.
Strong communication skills with the ability to engage executive-level Marketing and Customer Experience leaders and technical IT stakeholders.
Ability to travel up to approximately 30 percent as business needs require.

Nice To Haves

Experience with digital signage ecosystems, including BrightSign and other content management workflows in multi-site environments.
Familiarity with LED deployments, interactive display experiences, customer analytics and measurement solutions, and device and endpoint management at scale.
Background in managed services, networking, edge computing, and secure remote management for multi-site enterprises.
Experience working with POS providers, retail systems integrators, or Retail Media Network adjacent ecosystems.
Demonstrated industry relationships within retail, QSR, or C Store ecosystems that can accelerate partnerships and strategic opportunities preferred.

Responsibilities

Retail Solution Strategy and Product Direction Serve as the Digital Experience Business Unit retail, QSR, and C Store subject matter expert, identifying trends, customer needs, and competitive insights to influence portfolio strategy and product roadmap priorities.
Translate customer experience-driven retail objectives into solution requirements and scalable offerings, with emphasis on LED, interactive experiences, and customer analytics.
Partner with Product Management and R and D to validate concepts, define minimum viable products, and ensure solutions are deployable, supportable, secure, and scalable for multi-site environments.
Establish structured Voice of Customer and market feedback loops, including customer and partner conversations, win and loss insights, and industry events to continuously improve offerings.
Act as a front-line executive subject matter expert in strategic pursuits, including discovery, solution shaping, customer workshops, executive presentations, and RFP responses.
Build credibility with Marketing and Customer Experience stakeholders by articulating outcomes, use cases, measurement, and value narratives, then support IT conversations on deployment details such as store networks, edge, device management, security, and operations.
Collaborate with Sales, Solutions Architects, and delivery teams to ensure proposed solutions align with customer requirements and SageNet standards for supportability.
Provide field-driven feedback that improves win rates and reduces friction in the sales cycle.
Partner with the Head of Marketing and Product Management to refine retail positioning and messaging for the Digital Experience portfolio aligned to customer experience first buyers.
Contribute to content and enablement assets, including playbooks, talk tracks, use case summaries, solution briefs, value and ROI narratives, competitive positioning, and case study outlines.
Support thought leadership through webinars, industry conferences, customer advisory activities, and partner events.
Identify, evaluate, develop, and manage strategic partnerships that expand capability and accelerate pipeline growth across technology, channel, adjacent ecosystem, and Retail Media Network partners.
Define partnership value propositions, joint offerings, and go-to-market motions, including co-selling, co-marketing, lead sharing, enablement, and operational alignment.
Serve as a primary Digital Experience Business Unit contact for select strategic partners and maintain executive relationships to drive mutual success.
Drive alignment across Product Management, Marketing, Sales, Solutions Architects, and R and D to ensure consistent messaging and delivery against customer needs.
Contribute to scaling the Digital Experience Business Unit, with potential to build and lead a team as the business grows.