Director, Resource Management & Creative Operations

Visa•San Francisco, CA

4h•Hybrid

About The Position

Visa’s Creative Studio is building a world-class, in-house creative model that delivers brand and business-driving work at speed and scale across Visa Global, North America, and Marketing Services. The Director of Resourcing & Creative Operations owns the operational backbone of the studio—resourcing, workflow, tools, and financial governance—ensuring we deliver consistently high-quality creative with clarity, discipline, and measurable performance. A core mandate of this role is to unify a single operating model across all Visa creative services, aligning processes, standards, tooling, reporting, and ways of working across Global, North America, and Marketing Services. This leader will create consistency end-to-end, reduce friction, and enable a scalable, transparent, and efficient studio ecosystem. This role will serve as the primary operational and resourcing partner to Marketing Services (North America)—especially for Project Intake—providing resource solutions, estimates, and delivery confidence before contracts are finalized. Success requires strong cross-functional influence, meticulous financial rigor, and the ability to build structure in a matrixed, fast-moving environment.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
10+ years of experience in creative operations, resourcing, studio/agency operations or in-house operations (experience understanding and working with full integrated campaign development and creative disciplines are mandatory)
Proven experience resourcing teams and talent allocation (FTEs or Contractors) for creative development and execution across all types of work, end to end capabilities
Proven experience building resourcing models, capacity planning, and operational systems in a fast-paced, cross-functional environment.
Strong financial acumen - estimating, budgeting, forecasting, variance management, and executive reporting.
Experience implementing and governing workflow tools (work management, time tracking, intake, reporting).
Demonstrated ability to influence senior stakeholders and drive adoption of standardized ways of working.
Experience operating within an in-house agency/creative studio inside a large enterprise.
Familiarity with Procurement/Finance workflows (POs, vendor onboarding coordination, invoice readiness) and internal controls.
Practical experience implementing AI into workflows with governance, enablement, and measurable impact.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD