Director, Program Management - Creative

Walmart • Bentonville, AR

20h • $90,000 - $180,000

About The Position

Position Summary... What you'll do... Director – Creative (Programming) Item Content Creation Team – Walmart U.S. eCommerce Looking for a role that blends creative programming, operational excellence, and strategic leadership? Continue reading to see if this opportunity fits your interests. The Director - Content Programming will play a pivotal role in shaping and managing the programming that fuels our item page content across Walmart’s digital catalog. This leader will oversee a team of Program Managers and collaborate closely with Private Brands, Merchandising and cross-functional creative partners to support content creation and publishing at scale. You’ll sweep us off our feet if: You’re experienced in owning content programming or editorial planning across large, complex environments. You excel at building exceptional cross-functional partnerships and navigating across Private Brands, Creative, and Operations teams. You know how to apply insights and data to inform programming decisions that elevate item page experiences. You’re skilled in operational planning, workflow optimization, and designing processes for scale. You have strong project and people leadership skills and thrive in guiding teams through complexity with clarity and confidence. You communicate with precision and influence, demonstrating sound judgment while driving alignment among diverse stakeholders. You’re energized by working in a high-volume, high-impact content environment that touches millions of customers. You’re organized, disciplined, and adept at managing concurrent workstreams with excellence. You're excited to help build processes that operate at Fortune 1 scale. You’ll make an impact by: Leading and developing a high-performing team Managing a team of Program Managers who coordinate intake, requirements, workflows, and execution across merchandise categories. Coaching and developing team members to elevate operational rigor, relationship management, and strategic thinking. Shaping and improving content programming Overseeing programming related to item page content across Walmart’s eCommerce site. Ensuring the seamless flow of information used to support content capture. Applying insights, partner feedback, and performance data to evolve programming approaches. Driving cross-functional alignment Partnering with Private Brands, Item Content Studio, Item Enablement and Category Marketing to ensure content needs are identified, aligned, and executed. Managing discussions with Private Brands partners and influencing content and programming decisions through strong judgment and communication. Streamlining operations and workflows Designing and improving processes that accelerate timelines, standardize outputs, and support scalable content creation and publishing. Collaborating with operational, tooling, and studio teams to support optimization of intake, tracking, and workflow systems. Supporting strategic initiatives Leading programming efforts aligned to seasonal priorities, category storytelling, omnichannel experiences, and private brand initiatives. Ensuring programming execution supports business goals, enhances item page quality, and drives improved customer understanding and engagement. Operating with excellence Setting an example for high-quality delivery, KPI ownership, and consistent progress toward team goals. Presenting recommendations, insights, and programming updates at various leadership levels.

Requirements

• 8–12+ years of experience in content programming, merchandising operations, creative operations, or related content/marketing environments.
• Demonstrated leadership experience managing people and complex projects.
• Excellent communication, partnership, and influence skills, particularly with senior and cross-functional teams.
• Strong judgment and the confidence to advocate for content decisions that support customer experience and private brand strategy.
• Expertise in operational planning, workflow design, and process optimization within high-volume creative or content environments.
• Ability to think strategically while executing with precision and attention to detail.
• Experience using workflow or content management tools (Airtable, Asana, Jira, CMS platforms, etc.) is a plus.
• Ensuring compliance with company policies and standards
• Supports Walmart mission, values, and standards of ethics and integrity by modeling these behaviors, promoting the Open Door Policy, and ensuring compliance across processes and partnerships.
• Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years’ experience in project management, compliance, operations management or related area OR 7 years’ experience in project management, compliance, operations management, or related area.
• 4 years’ experience using intermediate functionality of Microsoft Office.
• 4 years’ experience leading cross-functional teams.

Nice To Haves

• experience developing training curriculum or content
• Managing cross-functional teams
• Managing Large Scale Change Initiatives
• Master's degree in Business Administration or related field
• Retail consulting.
• Walmart experience in Merchandising, Operations, Marketing, or Finance, including at least 2 years in a role requiring strategy development.

Responsibilities

• Leading and developing a high-performing team
• Managing a team of Program Managers who coordinate intake, requirements, workflows, and execution across merchandise categories.
• Coaching and developing team members to elevate operational rigor, relationship management, and strategic thinking.
• Shaping and improving content programming
• Overseeing programming related to item page content across Walmart’s eCommerce site.
• Ensuring the seamless flow of information used to support content capture.
• Applying insights, partner feedback, and performance data to evolve programming approaches.
• Driving cross-functional alignment
• Partnering with Private Brands, Item Content Studio, Item Enablement and Category Marketing to ensure content needs are identified, aligned, and executed.
• Managing discussions with Private Brands partners and influencing content and programming decisions through strong judgment and communication.
• Streamlining operations and workflows
• Designing and improving processes that accelerate timelines, standardize outputs, and support scalable content creation and publishing.
• Collaborating with operational, tooling, and studio teams to support optimization of intake, tracking, and workflow systems.
• Supporting strategic initiatives
• Leading programming efforts aligned to seasonal priorities, category storytelling, omnichannel experiences, and private brand initiatives.
• Ensuring programming execution supports business goals, enhances item page quality, and drives improved customer understanding and engagement.
• Operating with excellence
• Setting an example for high-quality delivery, KPI ownership, and consistent progress toward team goals.
• Presenting recommendations, insights, and programming updates at various leadership levels.

Benefits

• Beyond competitive pay, associates may receive performance-based incentives.
• Additional perks include 401(k) match, stock purchase plan, paid parental leave, multiple health plans, PTO, and more.
• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director