Director, Residential Trade Customer Group (Plains Region)

FERGUSON • Roseville, MN

5d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Director, Residential Trade Customer Group The Residential Trade Customer Group is seeking a Director to lead and implement our Residential Trade strategy within the Plains Region of the US. The Director will play a key role in influencing strategic direction, driving growth, and developing talent in a collaborative, customer-focused environment! Must reside in or have a willingness to relocate to the Region 5 Area, preferably Twin Cities, Kansas City, or Des Moines metropolitan areas. But other locations in the Plains Region will work as well. This is more than a job; it's a career-defining opportunity to serve as the senior regional residential trade leader for a territory with immense potential. Reporting directly to the Vice President, Residential Trade, you will be the central force driving alignment and execution across five distinct areas, shaping the future of our residential trade success in a complex, multi-market environment. Partnering with our General Managers and Regional Vice President, you will have the autonomy and influence to translate our national vision into explosive regional growth, directly impacting our bottom line and market leadership. If you are a master of influence who thrives on building high-performing teams and forging unbreakable partnerships, we invite you to apply.

Nice To Haves

• 10+ years of relevant trade, sales, or industry leadership experience preferred.
• 5+ years of multi-site, regional, or multi-unit leadership experience preferred.
• Strategic Residential Trade Leadership: A proven track record of leading regional or multi-market strategies that deliver explosive growth and market share.
• Master of Influence & Partnership: Demonstrated success in a matrixed environment, partnering with senior leaders across sales, operations, and supply chain to achieve ambitious goals.
• Inspirational Leadership: A natural ability to align diverse teams and interested parties toward a shared vision, with or without direct authority.
• Change & Communication: A world-class communicator who can inspire rapid adoption of new strategies and capabilities.
• Talent Architect: A passion for building, coaching, and scaling successful teams.
• Customer-Obsessed: Deep trade knowledge with an unwavering focus on building long-term, meaningful customer partnerships.
• Willingness to travel within the region as needed.

Responsibilities

• Spearhead Growth: Champion the alignment and execution of innovative residential trade strategies to drive over-market growth, expand margins, and capture a greater share of wallet.
• Lead Through Influence: Serve as the primary residential trade leader, partnering with General Managers and the Regional Vice President to elevate residential trade performance across all five areas of the region.
• Be the Strategic Link: Translate national residential trade strategies and capabilities into powerful, effective regional and local execution plans that deliver results.
• Develop Elite Talent: Lead, coach, and mentor a team of residential trade customer group leaders, building a pipeline of future stars and scaling our high-performing culture.
• Shape the Future: Play a pivotal role in budgeting, forecasting, and long-range business planning to ensure disciplined and impactful residential trade execution.
• Build Winning Partnerships: Cultivate and sustain robust relationships with key vendors, suppliers, and customers that enhance value and drive operational excellence.
• Champion Consistency: Ensure the flawless application of company policies and operating standards that underpin our growth and legendary customer satisfaction.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed