Director - Research Operations - FT - Days - MHS

Memorial Healthcare

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Director of Research Operations, working with the Chief of Medical Research, serves as the system-wide operational leader responsible for translating strategy into high-performing research infrastructure, financial stewardship, and operational excellence. This role oversees the full research lifecycle—including start-up, contracting, budgeting, grants, financial management, compliance, and analytics—for more than 400 active studies across all hospitals and service lines. As a key member of the Research Leadership Team, the Director drives performance improvement, develops and monitors enterprise-wide KPIs, strengthens governance, and partners with executive, clinical, and administrative leaders to advance the institution’s research mission.

Requirements

ACCOUNTABILITY
ACCURACY
CUSTOMER SERVICE
DEVELOPS RELATIONSHIPS
EFFECTIVE COMMUNICATION
PROJECT MANAGEMENT
RESEARCH - REGULATORY COMPLIANCE
RESPONDING TO CHANGE
STANDARDS OF BEHAVIOR
Bachelors (Required)
Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Extensive clinical and health services research and operations experience, affording the ability to advise, implement, oversee, and strategize to optimize research funding and productivity. Strong knowledge of FDA, ICH-GCP, OHRP, CMS billing compliance, and federal grant regulations. Strong leadership, communication, and change-management skills. Demonstrated experience overseeing study start-up, research contracting, coverage analysis, budgeting, and finance. Experience with research billing compliance and clinical trial financial workflows. Experience developing process improvements, KPIs, and productivity/workload systems. Experience in a multi-hospital or large health system. Experience with Epic, CTMS, Project Management Systems or other research/clinical systems. Experience implementing workload acuity scoring models and operational dashboards. Experience with investigator-initiated research and sponsored research grants.
Minimum of seven (7) years of experience in clinical research administration, including leadership of research operations.
Bachelor’s degree in healthcare administration, business, science, research, or related field.

Nice To Haves

Master’s degree (MBA, MHA, MPH, MS, or related) preferred.
Any of the following certifications are preferred: Certified Clinical Research Professional (CRPC), Certified Clinical Research Associate (CCRA), Certified Research Associate (CRA), and/or ACRP-CP Certified Professional.

Responsibilities

Serves as consultant to all levels of management to provide decision support for initiatives, policies, and procedures.
Functions in a supervisory capacity by staffing, hiring, orienting, performance management and administering disciplinary actions for employees. Takes an active role in ensuring positive Employee Engagement within the department.
Performs special projects and duties as assigned, including necessary research, forecasting, and conflict resolution.
Directs sponsor and departmental budget preparation and financial planning processes including budget review for compliance and opportunities; developing protocol specific budgets; and tracking protocol related revenues and expenses by sponsors.
Directs and performs statistical, cost, and financial analysis of research data extracted from various internal sources; Prepares reports based on findings, including healthcare costs, grants, provider contracts, debt capacity, and revenue and profitability.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume