Director, Rental Operations

Travel + Leisure Co. • Orlando, FL

9d

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Director, Rental Operations is responsible for the enterprise‑wide operational, financial, and systems performance of rental operations across multiple booking channels, inventory sources, and service models. This role provides strategic leadership to ensure inventory optimization, revenue integrity, operational scalability, and regulatory compliance while supporting guest satisfaction and long‑term business growth. As a key business partner to Accounting, Revenue Management, Technology, Sales, Marketing, Call Center Operations, and Resort Operations, the Director translates enterprise objectives into executable operating strategies, ensuring disciplined financial performance, consistent reservation delivery, and sustainable operating models.

Requirements

• Bachelor’s Degree required
• Assigned training, as needed.
• Excellent people skills
• Ability to bring a project to completion over an extended period.
• Experience negotiating relationships in cross functional teams with competing priorities.
• Purposeful Presentation Skills
• Professional appearance
• Collaborative attitude
• Proficient in Microsoft Word, PowerPoint, and Outlook
• Expert in Microsoft Excel
• Minimum of 10 years of progressive experience in hospitality, vacation ownership, rental operations, or related industries
• Minimum of 3–5 years of leadership experience managing managers, supervisors, or multi‑layered teams
• Demonstrated financial accountability, including budgeting, revenue oversight, or billing compliance.
• Minimum of 2-3 years in call center customer service operations

Responsibilities

• Enterprise Rental Operations Leadership Provide strategic oversight of rental operations, including reservation management, payment processing, relocations, guest relations, and owner rental programs.
• Establish and govern standardized operating models that ensure consistency, scalability, and service excellence.
• Ensure accurate and timely delivery of reservation and arrival data to resorts to support guest experience and on‑site revenue opportunities.
• Develop and manage relationships with internal and external call center partners.
• Financial Stewardship and Revenue Integrity Own the full financial lifecycle of rental operations, including forecasting, margin management, billing accuracy, refunds, and night audit oversight.
• Partner with Accounting and Revenue Management to ensure compliant revenue recognition, internal controls, and financial risk mitigation.
• Analyze actual versus forecasted performance, identifying trends, risks, and corrective actions.
• Oversee fiscal management of relocation and group collections processes.
• Inventory Strategy and Optimization Secure, process, and optimize rental inventory across internal and external channels, including group, corporate, and VIP travel.
• Lead owner rental inventory acquisition strategies, including points‑based, weeks‑based, and whole ownership inventory.
• Partner with Revenue Management to support pricing strategy and inventory monetization objectives.
• Systems, Technology, and Process Governance Direct the integration and optimization of payment, collections, and reservation systems.
• Oversee documentation of operational processes to support training, audit readiness, and business continuity.
• Develop and implement policies and practices supporting owner rental operations and guest experience improvements.
• Communication and Enablement Develop and govern communication and educational tools, including call center scripting and program updates for resort teams.
• Partner with Sales and Marketing to ensure arrival and guest information supports revenue and sales objectives.
• Leadership and Talent Development Lead and develop a multi‑layered leadership organization, including managers, supervisors, and team leaders.
• Foster a culture of accountability, continuous improvement, and high performance.
• Model and reinforce Wyndham’s Count on Me behaviors across the organization.
• Continuous Improvement and Cross‑Functional Partnership Partner cross‑functionally to execute enterprise initiatives and operational strategies.
• Lead process improvement initiatives to reduce cost, eliminate inefficiencies, and enhance scalability.
• Leverage operational and financial metrics to drive data‑informed decision‑making.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director