Director - Rehabilitation Services

ServiceSource, Inc • Charlottesville, VA

2d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Oversee the operation of all employment and day support programs in a safe, healthy, and financially sustainable manner and ensure exceptional service delivery experience for persons served using person-centered thinking and planning. Engage and cultivate individual donors, funders, provider partnerships, corporate sponsors in order to increase support for programs. Support the recruitment, onboarding and management of all support staff, implementing all required procedures including but not limited to developmental supports, recognition, addressing performance issues, and annual staff evaluations. Collaborate with the Program, Workforce, and Business Development teams on new program designs and business lines to achieve sustainable programatic growth. Ensure that compliance and performance indicators relative to the organizational programs are developed, refined, and effectively performed on a consistent basis. Additional Responsibilities Review program monthly to ensure all programmatic and budget outcomes are met. Maintain familiarity with guidelines for local Community Services Boards, Vocational Rehabilitation, awarded grants, Medicaid Waiver and other funding sources to ensure compliance with such guidelines. Establish, develop and maintain effective relationships with diverse businesses, and complex state, local, and nonprofit entities toward the goal of success for all programs. Have thorough understanding of CARF standards and ensure supervised staff provide quality services that align with the standards. Ensure that the vocational and non-vocational needs of the individuals served are being met, and monitor services being provided by assigned personnel. Assist in identifying when additional resources are needed by service participants to successfully meet personal goals and communicate with support network, revising individual’s plan. Meet corporate goals for program revenue. Participate in self-directed continual learning regarding regulatory compliance, rehabilitation support services, current needs in the labor market, and emerging trends and resources. Maintain positive partnerships with referral partners, employers, resources, and community organizations to develop opportunities for individuals with job seekers. Perform other related responsibilities as assigned.

Requirements

• Bachelor's Degree in a human service field including, but not limited to, sociology, social work, special education, rehabilitation engineering, counseling, or psychology, or a provider who had documented equivalent qualifications
• Ten (10) years’ experience in the field, and five (5) years in supervision.
• Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.
• Eligible drivers must have a good motor vehicle record (MVR).
• If eligible to drive, must pass the online driving training within 15 days of hire.
• A well organized and self-directed individual who is a team player.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be able to work well with people internally and externally at all levels of the organization
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive presentations on complex topics to top management, public groups, and/or boards of directors.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software

Nice To Haves

• Master's Degree in Special Education, Vocational Rehabilitation, or a human service field.

Responsibilities

• Oversee the operation of all employment and day support programs in a safe, healthy, and financially sustainable manner and ensure exceptional service delivery experience for persons served using person-centered thinking and planning.
• Engage and cultivate individual donors, funders, provider partnerships, corporate sponsors in order to increase support for programs.
• Support the recruitment, onboarding and management of all support staff, implementing all required procedures including but not limited to developmental supports, recognition, addressing performance issues, and annual staff evaluations.
• Collaborate with the Program, Workforce, and Business Development teams on new program designs and business lines to achieve sustainable programatic growth.
• Ensure that compliance and performance indicators relative to the organizational programs are developed, refined, and effectively performed on a consistent basis.
• Review program monthly to ensure all programmatic and budget outcomes are met.
• Maintain familiarity with guidelines for local Community Services Boards, Vocational Rehabilitation, awarded grants, Medicaid Waiver and other funding sources to ensure compliance with such guidelines.
• Establish, develop and maintain effective relationships with diverse businesses, and complex state, local, and nonprofit entities toward the goal of success for all programs.
• Have thorough understanding of CARF standards and ensure supervised staff provide quality services that align with the standards.
• Ensure that the vocational and non-vocational needs of the individuals served are being met, and monitor services being provided by assigned personnel.
• Assist in identifying when additional resources are needed by service participants to successfully meet personal goals and communicate with support network, revising individual’s plan.
• Meet corporate goals for program revenue.
• Participate in self-directed continual learning regarding regulatory compliance, rehabilitation support services, current needs in the labor market, and emerging trends and resources.
• Maintain positive partnerships with referral partners, employers, resources, and community organizations to develop opportunities for individuals with job seekers.
• Perform other related responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees