Director Regulatory & Compliance Biz Ops

eBay•Austin, TX

17h

About The Position

At eBay, we empower millions of buyers and sellers globally by building a safe, reliable, and compliant marketplace where ecommerce thrives. The Platform Governance, Compliance & Innovation team plays a strategic role in shaping how our business aligns with evolving regulatory and marketplace expectations. We are seeking a highly strategic and execution-oriented Director of Business Operations to lead a newly formed horizontal Business Operations function supporting enterprise-wide initiatives across Payments Compliance, Platform Governance, and Regulatory Programs. This leader will serve as the operational backbone of a global organization, ensuring that enterprise commitments are delivered on time, with rigor, and with measurable impact. The role combines portfolio governance, planning, data oversight, vendor management, and operational excellence. This is a high-visibility leadership role requiring strong judgment, structured thinking, and the ability to drive clarity across ambiguity in a rapidly evolving regulatory environment.

Requirements

10+ years of experience in business operations, strategy, program management, consulting, or enterprise governance roles
5+ years of people leadership experience
Proven ability to manage complex, cross-functional programs at scale
Deep analytical experience building KPI frameworks
Experience operating in regulated environments preferred (fintech, compliance or risk)
Strategic operator with strong judgment who can shape leadership-level trade-offs
Strong executive presence and ability to communicate with senior leadership and VP-level audiences by elevating organizational narrative through data-driven storytelling
Demonstrate strong stakeholder engagement capabilities: drive accountability and process minimizing bureaucracy
Proven ability to lead teams through change and technological shifts; specifically, a passion for translating the "hype" of AI into practical, everyday cultural habits that improve team performance
Proven experience leading across multiple time zones and cultures; adept at managing the "asynchronous" nature of global operations without losing momentum or clarity
Inclusive leader who values clarity, collaboration, and sustainable impact
Strategic problem solver who also excels at execution and operational rigor
Passion for creating frameworks that reduce friction and increase speed of execution
Ability to flex working hours and communication styles to engage effectively with teams globally

Nice To Haves

Experience operating in regulated environments preferred (fintech, compliance or risk)

Responsibilities

Portfolio Governance & Execution Readiness Lead the operating cadence for a portfolio of compliance and regulatory initiatives, ensuring alignment with enterprise-wide milestones
Ensure executive-level visibility into progress, risks, and mitigation plans
Build and maintain a RASCI model that aligns stakeholders, clarifies roles, and enables decisive execution
Establish routines for issue escalation, and refinement of processes as demands evolve
Shape the internal narrative on organizational impact, risk mitigation, and performance outcomes and translate into high-quality executive and ELT-ready materials
Serve as the primary liaison on budget to ensure the organization stays within its allocated budget while maximizing output
Planning Leadership Lead and coordinate the organization’s annual and half-yearly planning cycles
Help develop clear requirements, investment proposals, and resourcing plans
Partner with Product, Engineering, Legal, Analytics, Finance, and other cross-functional stakeholders to ensure plans are aligned, achievable, and appropriately sequenced
Drive prioritization and trade-off decisions across the portfolio
Data Oversight & Reporting Governance Partner with Analytics to establish and maintain governance over core metrics, definitions, and reporting standards across the Organization
Ensure data integrity, consistency, and traceability across multiple functional inputs and internal and external reporting channels
Vendor Management Drive cost-reduction strategies through meticulous vendor performance tracking and SLA enforcement
Coordinate contract strategy and renewals with business teams, legal operations & procurement
Develop vendor scorecards and cost optimization frameworks
Operational Excellence Act as the lead "integrator" across Compliance, Regulatory, Product, Engineering, Analytics and Legal teams to reduce friction in the lifecycle and improve quality and velocity of progress
Drive post-mortems, and audit readiness processes as needed
Champion a Culture of AI Literacy and drive the adoption of an "AI-first" mindset across the team through continuous learning and experimentation.
Lead a high-performing, multi-disciplinary BizOps team of 3
Simplifying workflows, eliminate duplicate reporting, and increase decision velocity
Establish clear accountability and operating rhythms
Act as a trusted advisor to senior leadership
Influence without authority across multiple global stakeholders
Foster a culture of rigor, transparency, and continuous improvement