Director, Regional (Central Region)

DSV • Erlanger, KY

20h • $126,000 - $189,000

About The Position

The Director, Regional Operations oversees and drives the operational performance, strategic growth, and profitability of DSV’s operations within the assigned region. This role focuses on operational excellence, leadership, client satisfaction, and alignment with corporate objectives.

Central Region: This regional position will cover the branches of St. Louis, Cincinnati, Memphis, Nashville and Huntsville.

Requirements

• Bachelor’s degree in Business Administration, Logistics Management, Supply Chain Management, or a related field is preferred.
• 7 years of progressive leadership experience in the transportation and logistics industry, with proven success in regional or divisional management is preferred.
• Strong analytical mindset with expertise in data-driven decision-making.
• Build, lead, and mentor a high-performing team, including Branch Managers, General Managers, and operational staff. Proven leadership and team-building skills with the ability to develop high-performing teams.
• Deep knowledge of freight forwarding, warehousing, and global logistics operations.
• Excellent communication, negotiation, and stakeholder management abilities.
• Willingness to travel extensively within the region.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with ERP systems, Transportation Management Systems (TMS), and other relevant software applications.

Nice To Haves

• Experience managing multi-site operations in the transportation and logistics industry.
• Familiarity with industry regulatory requirements and standards.

Responsibilities

• Develop and implement regional business strategies aligned with DSV’s objectives.
• Identify growth opportunities, market trends, and areas for operational improvement.
• Set and monitor regional performance goals, KPIs, and financial targets.
• Oversee daily operations to ensure efficient and timely freight forwarding services, including air, sea, road, and multimodal logistics.
• Ensure compliance with international, national, and local freight regulations, as well as company policies.
• Implement strategies to drive operational efficiency and enhance profitability.
• Manage the regional budget, including cost control and revenue growth.
• Develop and execute initiatives to optimize financial performance and achieve profitability targets.
• Cultivate and maintain relationships with key clients, vendors, carriers, and business partners.
• Address customer inquiries, complaints, and feedback promptly to ensure client satisfaction and retention.
• Collaborate with sales teams to develop and execute regional sales strategies.
• Negotiate and manage contracts with suppliers and service providers to achieve favorable outcomes.
• Ensure service agreements meet quality standards and cost expectations.
• Travel as required.
• Directly supervise Branch Managers, General Managers, and/or operational staff across the assigned region.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance reviews and provide coaching for professional development.

Benefits

• DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager