Director, RAFT platform

Worldpay • Cincinnati, OH

2d

About The Position

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an IT Systems Director to join our ever-evolving Transaction Processing Technical Services Operations team and help us unleash the potential of every business. What you’ll own as the IT Systems Director Directs and leads with providing day-to-day expertise, coaching and leadership to technical teams as they provide production support of 24x7 critical IT platforms. Works with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, and budgeting requirements. Support Services Optimization: Manage ticket process and flow using ticketing systems and improve key performance indicators (KPIs) and exceed service level agreements (SLAs). Strategic Planning & Implementation: Develop IT policies, procedures, and budgets, as well as lead infrastructure projects. What you’ll bring Technical Knowledge: Strong understanding of IT transaction processing systems. Leadership/Management: Ability to manage teams and projects effectively. Communication: Excellent interpersonal skills to interact with stakeholders and employees. Problem-Solving: Ability to troubleshoot complex systems. It’s a bonus if you have Experience in Mainframe environments and MF tools. About the team To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-AD1 EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Your future starts here. Login to your candidate home to create job alerts for opportunities that would be a good fit. We'll send you updates on opportunities. Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Requirements

• Technical Knowledge: Strong understanding of IT transaction processing systems.
• Leadership/Management: Ability to manage teams and projects effectively.
• Communication: Excellent interpersonal skills to interact with stakeholders and employees.
• Problem-Solving: Ability to troubleshoot complex systems.

Nice To Haves

• Experience in Mainframe environments and MF tools.

Responsibilities

• Directs and leads with providing day-to-day expertise, coaching and leadership to technical teams as they provide production support of 24x7 critical IT platforms.
• Works with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, and budgeting requirements.
• Manage ticket process and flow using ticketing systems and improve key performance indicators (KPIs) and exceed service level agreements (SLAs).
• Develop IT policies, procedures, and budgets, as well as lead infrastructure projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees