Director, RAFT platform

Worldpay • Cincinnati, OH

23h

About The Position

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a n IT Systems Director to join our ever -e volving Tra ns action Processing Technical Serv ices Operations team and help us unleash the potential of every business. What you’ll own as the IT Systems Director Directs and leads with provid ing day-to-day expertise , coaching and leadership to technical team s as they provide production support of 24x7 critical IT platforms. Works with management to analyze information technology needs and determine scope, objectives , and priorities of technical projects, technical systems capacity, and budgeting requirements. Support Services Optimization : Manage ticket process and flow using ticketing systems and improve key performance indicators (KPIs) and exceed service level agreements (SLAs). Strategic Planning & Implementation : Develop IT policies, procedures, and budgets, as well as lead infrastructure projects. What you ’ll bring Technical Knowledge: Strong understanding of IT transaction pro cessing systems . Leadership/Management: Ability to manage teams and projects effectively. Communication: Excellent interpersonal skills to interact with stakeholders and employees. Problem-Solving: Ability to troubleshoot complex systems. It’s a bonus if you have Experience in Mainframe environments and MF tools. About the team To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer ? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined , always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer . Apply now to write the next chapter in your career. # LI-AD1

Requirements

• Technical Knowledge: Strong understanding of IT transaction pro cessing systems
• Leadership/Management: Ability to manage teams and projects effectively.
• Communication: Excellent interpersonal skills to interact with stakeholders and employees.
• Problem-Solving: Ability to troubleshoot complex systems.

Nice To Haves

• Experience in Mainframe environments and MF tools.

Responsibilities

• Directs and leads with provid ing day-to-day expertise , coaching and leadership to technical team s as they provide production support of 24x7 critical IT platforms.
• Works with management to analyze information technology needs and determine scope, objectives , and priorities of technical projects, technical systems capacity, and budgeting requirements.
• Manage ticket process and flow using ticketing systems and improve key performance indicators (KPIs) and exceed service level agreements (SLAs).
• Develop IT policies, procedures, and budgets, as well as lead infrastructure projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees