Director, Quantitative Research

Expedia Group • New York, NY

9d • $224,000 - $338,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Director of Quantitative UX Research Introduction to the Team: At Expedia Group, we are passionate about creating exceptional traveler and partner experiences through data-driven insights. Our User Experience Research team plays a critical role in shaping the future of global travel by uncovering what matters most to our customers. We are looking for a Director of Quantitative UX Research to lead the vision, strategy, and execution of quantitative and mixed-methods research across our portfolio of products. This is an opportunity to influence decisions at scale and elevate the rigor and impact of research across the organization.

Requirements

• 15+ years of relevant professional experience without an advanced degree, or 5–10 years with a suitable advanced degree, or equivalent experience.
• Proven experience in thought and domain leadership within quantitative research.
• Strong expertise in data modeling, measurement science, and survey design.
• Demonstrated ability to lead high-performing research teams and influence senior stakeholders.
• Experience building scalable research systems and frameworks that connect insights to business outcomes.

Nice To Haves

• Master’s or PhD in Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field.
• Experience partnering with design, product, and data science teams in a global organization.
• Familiarity with advanced statistical techniques, behavioral modeling, and experimentation frameworks.
• Track record of publishing thought leadership and contributing to the research community.

Responsibilities

• Define the roadmap for measuring customer experiences across Expedia Group products.
• Partner with senior leadership to investigate drivers of customer experience changes, instrumentation strategies, and frameworks that quantify experience quality.
• Ensure research insights are tied to business metrics and used to forecast, predict, and guide product direction.
• Advance methodological excellence in survey design, psychometrics, and behavioral modeling.
• Build scalable systems for durable insights, including reusable datasets, benchmarks, and predictive models.
• Collaborate with Data Science and Experimentation teams to align statistical standards and develop new techniques for understanding experience quality at scale.
• Champion triangulation by pairing quantitative data with qualitative insights to tell complete, human-centered stories.
• Grow and mentor a global team of quantitative and mixed-method researchers, defining clear skill paths and promoting growth.
• Represent quantitative research internally and externally through thought leadership and best practice evangelism.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees