Director, Quality Engineering

Quo•Canada, KY

14h

About The Position

We're looking for an Engineering Director who will be the ultimate owner of product quality across all of Quo's product lines — with the authority and organizational backing to enforce standards, block releases, and drive the fixes needed to meet them. The ideal candidate has a strong background in software engineering and test strategy, and a proven track record leading quality programs in fast-moving SaaS environments. They should thrive where initiative, ownership, and high standards aren't just encouraged — they're expected. This is not a purely supervisory role. You will be expected to actively contribute to the activities of the Quality team in all stages of the SDLC. You embrace the Quality Engineering team’s role not only as a check on their peer’s work but also as educators and enablers on testing best practices and methodologies. You actively leverage emerging AI automation technologies to extend the reach of your team.

Requirements

You take full ownership of product quality and are comfortable being the person who says "we're not shipping this" — backed by data, clear criteria, and senior leadership's trust
You have a track record of exercising release authority, including blocking or delaying releases, and communicating those decisions effectively to engineering and executive stakeholders
You like balancing hands-on technical oversight with strategic leadership — building both the QA frameworks and the governance structures that give quality decisions real organizational weight
You're a strong communicator who can align quality priorities across engineering, product, and operations without friction
You're data-driven: you define the metrics, track them rigorously, and use them to make decisions and hold teams accountable
You have 7+ years in QA or Software Engineering, with 5+ years in a leadership or managerial role, and proven experience in B2C, SaaS, APIs, or AI/ML platforms

Responsibilities

Own quality end-to-end. Define and execute the cross-product test strategy — manual and automated — with daily and weekly validation cycles. You are the ultimate accountable party for whether Quo's product ships at the bar our customers expect. That means setting clear quality gates, measuring outcomes, and driving the team and organization to meet them.
Serve as the final release gatekeeper. You have the explicit authority, backed by senior leadership, to halt any release that doesn't meet quality standards until defects are remediated. You'll balance risk and velocity thoughtfully, but customer trust is never traded away for speed.
Build and lead the QA team. Hire, coach, mentor, and grow a team of QA Engineers and Quality Ambassadors. Foster a collaborative environment focused on continuous learning and professional growth.
Drive cross-functional alignment. Partner with product and engineering managers to embed testing discipline into every feature release pipeline. Set expectations early, surface risk clearly, and escalate to senior leadership when standards aren't being met — without waiting to be asked.
Build the test infrastructure. Drive strategy and adoption of automation frameworks, testing platforms, and CI/CD quality gates that scale with our engineering velocity.
Champion AI-enabled testing. Lead the team in selecting and deploying automation tools that extend QA reach without sacrificing depth or precision.
Educate and advocate. Lead learning efforts to ensure test-driven development is adopted uniformly across the engineering organization. Make quality everyone's job, not just QA's.
Measure and report. Define quality metrics, publish regular dashboards, and lead quality reviews with engineering and product leadership.
Close the customer feedback loop. Tie production monitoring and support feedback into QA strategy and iteration cycles, ensuring real-world signals inform how we improve.
Explore the edges. Foster creative, edge-case-focused testing to prevent regressions and drive long-term improvement — especially for our frontier AI-powered products.