Director Quality and Patient Safety

CommonSpirit Health • Los Angeles, CA

10h

About The Position

As our Director of Quality and Patient Safety at California Hospital Medical Center, you’ll lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals. Each day you'll make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes. In this cornerstone leadership role, you’ll analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control. To be successful in this role, you’ll apply your experience in clinical practice, operations, data analysis, and technology in order to build on our culture of continuous improvement. Your project management skills will ensure our teams continue moving forward with current initiatives. With our new Patient Tower recently opened, this is a very exciting time for you to join us! California Hospital has just opened a new patient tower to invest in the future of healthcare in our community. Together, with your help, we can ensure that we become the hospital that our city needs us to be. The biggest impact of this project is not the physical building, but in how it opens new pathways to lift up the health of our community over the long term. The more efficient and inviting campus will allow us to serve as a hub and access point for a full range of services that extend beyond the traditional reach of a hospital. If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

Requirements

• Bachelor's degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.
• Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.
• Minimum of two (2) years of clinical, patient care experience or equivalent required.
• Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.
• Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.
• Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
• Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
• Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).
• Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
• Experience with the event reporting process, root cause analyses, and event investigation/review.
• Experience with patient compliant/grievance investigations and prompt resolution.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
• Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
• Ability to manage collaboratively and coaches others to achieve optimal performance; delegate effectively; praise/reward.

Responsibilities

• Lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals.
• Make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes.
• Analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control.
• Apply your experience in clinical practice, operations, data analysis, and technology in order to build on our culture of continuous improvement.
• Ensure our teams continue moving forward with current initiatives.

Benefits

• Sign-on bonus.
• Relocation assistance.
• Annual performance-based bonus program.
• Annual employer contribution to retirement program (no employee contribution needed).
• Medical benefits for the employee at no payroll deduction.
• 29 days PTO accrued annually.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees