Director, Quality & Patient Safety

Sutter Health•Santa Rosa, CA

8d•$82 - $131

About The Position

Works as part of the operations leadership team to accelerate the measureable and continual progress in meeting the organization's quality objectives. Works collaboratively with Medical Directors, Chief Medical Officers (CMOs), operational executives, and quality and patient safety executives to develop the strategic plan, set direction, and evaluation of clinical quality management programs. Responsible for overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department. Provides direction and ensures effective implementation of the Quality Improvement Program for acute services. Assimilates information to proactively develop quality activities aligned with (affiliate name) strategies and values. Proactively builds strong teams and business relationships, both internally and externally. Serves as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies. Has significant responsibility for working with the organization to pursue operational improvements and efficiencies; supporting the development and implementation of clinical assessment/process improvement and redesign. Pursues opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes.

Requirements

Bachelor's: Management, public health, nursing, business administration, organizational leadership, or related field
RN-Registered Nurse of California OR MD-Medical Doctor OR PharmD-Pharmacist OR PA-Physician Assistant OR NP-Nurse Practitioner
12 years recent relevant experience
Leadership and management skills required
Demonstrated leadership skills in a complex environment with the ability to plan, set and accomplish multiple objectives
Proven ability to select, lead, motivate and grow professional staff
Expert skills in verbal and written communication when stakes are high
Ability to work collaboratively with physicians, hospital executives, health plan personnel, governmental personnel, and colleagues in the foundation and Sutter Health
Ability to prioritize, make decisions and set clear expectations for others
Must be computer literate, especially with spreadsheet and word processing software
Must have detailed knowledge of the clinical, business, operational and financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs
Must be well versed in medical foundation and medical group organization and structure
Knowledge of state and federal regulations governing immunity for peer review confidentiality
Working knowledge of Total Quality Management (TQM)/Continuous Quality Improvement (CQI) in clinical settings
Knowledgeable about health care law, regulations, accreditation requirements, and clinical standards of practice
Understand business planning, including analysis, statistics, budgeting, feasibility studies, and implementation
Ability to function independently with minimal management
Understands risk management principles and process

Responsibilities

overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department
Provides direction and ensures effective implementation of the Quality Improvement Program for acute services
Serves as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies
supporting the development and implementation of clinical assessment/process improvement and redesign
Pursues opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes