Director, Project Management

R/GA Careers Page•New York, NY

3h•$135,000 - $185,000•Hybrid

About The Position

As a Director, Program Management at R/GA, you’ll own some of our most complex and high-value programs—setting the pace for teams and ensuring delivery from kickoff through final handoff. You’ll lead multidisciplinary teams, establish project plans and budgets, and guide client engagements so that delivery consistently aligns with scope, strategy, and business goals. For this role, you’ll act as the business owner for a high-growth, multi-million dollar portfolio, driving social-first work for a leader in the health and wellness space. This role is both strategic and operational; you’ll lead the strategic planning for high-volume social productions, creating robust staffing plans and roadmaps that allow the team to execute at high velocity. This is direct-to-consumer work that sits at the intersection of culture and health. As a leader, you’ll set the standard for collaboration, communication, and clarity. You’ll inspire and engage direct reports, cross-functional teams, and senior-level clients, while elevating our craft across disciplines. A deep understanding of R/GA’s processes and capabilities is essential as you shape how we work and what we deliver to ensure consistent creative and executional excellence.

Requirements

10–12 years of agency experience (digital/integrated), including 1+ years at the Director level managing $8M–$10M+ portfolios and full P&L
Social-first fluency: Deep understanding of social culture and platform dynamics, ideally for disruptive DTC or innovative health brands
Operational Mastery: Expert at process innovation, workflow governance, and managing large multidisciplinary teams delivering complex, high-volume asset suites
Commercial Acumen: Extensive experience authoring/negotiating SOWs, PCNs, and MSAs with a sharp eye for legal and financial detail
Strategic Partnership: Proven ability to manage Director- and SVP-level client relationships and lead effectively within Integrated Agency Team (IAT) structures
Balanced Leadership: A track record of delivering world-class creative work while protecting both agency profitability and team well-being

Nice To Haves

Pharma Expertise: Knowledge of DTC payer campaigns and pharma-specific workflows (MLR, VVPM, label updates)
People Management: Experience mentoring and developing the craft of Program Managers and direct reports

Responsibilities

Own a portfolio of large-scale client engagements, ensuring smooth operations, profitability, and long-term growth
Develop engagement strategies that align to client business goals, then lead execution across multiple teams and offices
Build and manage senior-level client relationships (Director–SVP), serving as a trusted advisor and proactive partner
Lead the authoring, negotiation, and approval of complex SOWs, PCNs, and MSAs, ensuring compliance and alignment across all parties
Oversee other Program Managers within your portfolio, setting direction, reviewing work, and guiding their craft development
Steward account-level financial health, including revenue forecasting, P&L management, resourcing, and utilization
Defend profitability by addressing overburns, preventing unnecessary discounting, and optimizing staffing models
Partner with Finance, Business Leadership, and Talent Management to curate and cast the right teams, forecast resourcing, and pipeline future needs
Champion R/GA’s craft and capabilities, ensuring the right players and partners are engaged to deliver world-class work
Innovate around workflows and processes, fixing inefficiencies and scaling best practices across accounts
Proactively manage risks, client conflicts, and escalations to ensure positive outcomes for both clients and teams
Inspire and engage cross-functional teams, fostering collaboration, clarity, and motivation across multiple offices and disciplines
Advocate for creative excellence, protecting work from pressures that favor mediocrity while finding solutions that balance quality, profitability, and client trust