Director, Project Management - Auto

Capital One•Plano, TX

About The Position

Director, Project Management - Auto Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. Job Title: Dealer Command Center Lead The Role: As a Director at Capital One, you will drive strategy and execute on high priority projects for the Dealer line of business in Financial Services. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. More specifically, you will lead the Dealer Services Command Center. As the Command Center leader, you will lead a diverse team of process managers, transaction testers, and project managers who are all focused on delivering for our customers while caring for critical risks in our business. You lead the PMO (project execution and change delivery) function. This role requires a strategic partner in chartering the next several years of growth of this organization. General Responsibilities: Strategic Leadership: Lead and develop a command center team to support complex, integrated programs across multiple Dealer Experiences and/or the Financial Services Division. Partner cross-functionally to provide strategic and bold thought leadership while effectively driving initiative delivery. Prioritize among multiple time-intensive items and ensure that the command center is being used for the highest possible leverage. Project & Program Management: Lead multiple moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Design, develop, and manage complex integrated plans that are constantly adapting to the changing needs of the customer in a fast-paced environment. Create clear scope definition and management, planning, communications, change management, and implementation. Ensure projects are delivered on time and on budget while effectively managing risks and navigating through a challenging environment. Governance & Operations: Lead the team to deliver against metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way. Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks. Ensure well-managed, well-documented rigor with exceptional governance capabilities that will keep the team operating smoothly and efficiently. Communication & Influence: Develop executive-level presentation materials for internal and external stakeholders. Communicate with impact and clarity to internal and external parties. Exhibit outstanding influencing skills to effectively drive project / program efforts. Team Development: Display a passion for coaching and developing a team of associates within their respective job families. Encourage experimentation to expand skill sets and foster meaningful conversations around career development. The Successful Candidate Will: Wear many hats: You’ll need to act as a problem-solver who understands the intent and goals for a project, proposing plans to meet those needs Be a Juggler: You don’t get overwhelmed or flustered easily as you’re able to aptly prioritize and toggle between multiple high-priority projects and processes successfully Be a Valued Partner: You have a proven track record of collaborative work relationships and building strong relationships; you thrive in a matrixed environment Demonstrate Results: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment Accelerate Talent: Display a passion for coaching and developing a team of associates through your leadership style. You serve as an inspiring role model to attract and retain top talent , driving and motivating a diverse team to deliver breakthrough results.

Requirements

Bachelor’s Degree or Military experience
At least 7 Years of Project Management or Chief of Staff experience
At least 5 Years of People Management experience
Wear many hats: You’ll need to act as a problem-solver who understands the intent and goals for a project, proposing plans to meet those needs
Be a Juggler: You don’t get overwhelmed or flustered easily as you’re able to aptly prioritize and toggle between multiple high-priority projects and processes successfully
Be a Valued Partner: You have a proven track record of collaborative work relationships and building strong relationships; you thrive in a matrixed environment
Demonstrate Results: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Accelerate Talent: Display a passion for coaching and developing a team of associates through your leadership style. You serve as an inspiring role model to attract and retain top talent , driving and motivating a diverse team to deliver breakthrough results.

Nice To Haves

Masters / MBA degree
10+ years of Project Management experience
10+ years of People Management experience
2+ years in strategy consulting or advisory services
8+ years of financial services experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Lead and develop a command center team to support complex, integrated programs across multiple Dealer Experiences and/or the Financial Services Division.
Partner cross-functionally to provide strategic and bold thought leadership while effectively driving initiative delivery.
Prioritize among multiple time-intensive items and ensure that the command center is being used for the highest possible leverage.
Lead multiple moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
Design, develop, and manage complex integrated plans that are constantly adapting to the changing needs of the customer in a fast-paced environment.
Create clear scope definition and management, planning, communications, change management, and implementation.
Ensure projects are delivered on time and on budget while effectively managing risks and navigating through a challenging environment.
Lead the team to deliver against metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way.
Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks.
Ensure well-managed, well-documented rigor with exceptional governance capabilities that will keep the team operating smoothly and efficiently.
Develop executive-level presentation materials for internal and external stakeholders.
Communicate with impact and clarity to internal and external parties.
Exhibit outstanding influencing skills to effectively drive project / program efforts.
Display a passion for coaching and developing a team of associates within their respective job families.
Encourage experimentation to expand skill sets and foster meaningful conversations around career development.