Director, Programs

JLL•Atlanta, GA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director of Programs are Corporate Real Estate generalists that advise Clients on various aspects of Corporate Real Estate delivery. They act as Trusted Advisors that facilitate execution from idea to occupancy which enables our clients to focus on alignment between business objectives and real estate solutions. They identify key priorities and communicate scope for each project and work to align organizational stakeholders with the project objectives. This role will lead the delivery team and stakeholders to ensure quality, speed, predictability and Business-Enabling real estate outcomes.

Requirements

Solid understanding of project lifecycle management including executing complex projects with multiple workstreams
Ability to manage and oversee a multi-disciplinary team, providing guidance, support, and performance feedback
Proven experience in Construction Project Management and Program Management
Deep knowledge of workplace strategy and workplace dynamics, including understanding of how physical environments impact business performance and employee experience
Demonstrated ability to develop and document strategic vision, establish organizational priorities, and create actionable strategies and recommendations
Proven experience in real estate development processes and expertise in applying industry frameworks and methodologies
Excellent analytical and problem-solving skills
Proactive approach to identifying project/program roadblocks and implementing corrective actions to keep the projects/program on track
Strong customer-facing skills with experience in managing real estate projects including anticipating customer needs
Superior communication management skills (verbal and written), with the ability to present complex information in a clear and concise manner
Proven ability to manage client expectations and provide strategic solutions aligned with client objectives
Excellent program reporting and documentation, including status updates, progress reports, and lessons learned
Comfortable working in ambiguous situations and developing new processes to address complex challenges
Ability to prioritize and manage multiple tasks simultaneously
BA/BS Real Estate, Architecture, Engineering, Construction Management and Interior design
8+ Years

Responsibilities

Lead the Business Partner relationship/interface for all assigned project and initiatives
Partner with service lines and stakeholders to develop and implement real estate solutions
Develop and implement strategies to effectively manage and engage stakeholders, including clients and key business partners, ensuring their interests are considered, their input is sought, and their concerns are addressed throughout the project or program
Establish a “Trusted Advisor” relationship with Client counterparts as a Corporate Real Estate SME
Drive awareness to established frameworks and demonstrate agility and creativity to meet dynamic business needs during real estate project delivery
Develop and document organizational vision and strategic priorities that align real estate initiatives with business objectives
Formulate comprehensive strategies and recommendations for the workplace and corporate real estate delivery
Escalate risks throughout the organization appropriately
Manage the approval process for all assigned projects
Effectively lead the teams by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement
Apply real estate development frameworks and methodologies to achieve project/initiative objectives
Integrate service delivery platform and resources while effectively managing handoffs and engagements between: Transaction Management Occupancy Planning Project Management Facility Management Experience Services
Provide regular Executive level dashboard or presentation reporting on project performance across the assigned portfolio
Identify strategic opportunities that enhance value creation by understanding how business strategies and priorities which real estate can be leverage effectively for the client/business partners to meet their commitments