Director, Program Office - Health Systems

Guardant Health

3d•Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. The Health Systems Program Office Director builds and runs the operating system that enables world-class strategic account management across Guardant Health’s National and Regional Health System accounts. This role is the hub that connects field execution with cross-functional partners, ensuring strategy becomes repeatable action, customer insights become value, and performance becomes measurable outcomes that accelerate Shield and portfolio growth. Reporting to the Vice President, Health Systems Strategy and Enablement, this leader runs governance and communication cadence, drives cross-functional playbook creation and adoption, and ensures strong coordination across data/analytics, CRM, and enablement capabilities. The ideal candidate brings a chief-of-staff mindset, deep program management experience, and confidence operating across enterprise health system complexity. What success looks like A simple, trusted governance rhythm that drives alignment, accountability, and faster decisions across Health Systems. Consistent, high-quality strategic account planning standards and execution across field teams, with measurable improvement in adoption and pilot-to-scale conversion. Cross-functional playbooks that are built, used, and continuously improved, reducing friction and increasing repeatability. Clear, executive-ready reporting that surfaces wins, risks, and opportunities early with recommended actions. Strong visibility to account progress, adoption and ordering metrics, and program impact through coordinated analytics and CRM workflows. Customer-centric messaging and resources that support provider-facing selling and direct-to-patient pull-through in partnership with marketing teams.

Requirements

15+ years' experience in life-science industry.
7+ years in chief of staff, program management, business operations, or strategic account management enablement; healthcare/diagnostics/health tech experience preferred.
Proven experience running governance cadences and cross-functional programs with senior leaders.
Experience building playbooks, enablement, and adoption mechanisms that scale best practices.
Experience partnering with analytics and CRM/RevOps teams to build reporting, dashboards, and data quality standards.
Bachelor’s degree required; advanced degree/MBA/master's in healthcare preferred.

Responsibilities

Run the Health Systems operating cadence and governance, including business reviews, internal account QBRs, executive updates, and cross-functional decision forums; drive clear actions, owners, and follow-through.
Own the Health Systems KAM Excellence program by defining and scaling strategic account standards, tools, and training for account planning, stakeholder mapping, customer journey management, value realization, and QBR discipline.
Serve as a close partner to the National Sales Directors, Executive Director, Head of Health Systems Field and Area Directors to evaluate risk early, spot gaps, share best practices, and translate complex account dynamics into cross-functional asks.
Build and drive adoption of cross-functional playbooks that make execution repeatable, including pilot-to-scale motions, solution adoption workflows, escalation pathways, handoffs, and enterprise readiness requirements.
Act as the voice of the customer internally by gathering and validating health system insights, then translating them into improved engagement models, enablement needs, and strategic recommendations.
Partner with Health Systems Marketing to sharpen the value proposition, executive narratives, and customer-ready messaging informed by account insights and outcomes data.
Partner with Brand Marketing to ensure strong sales and direct-to-patient pull-through messaging and resources are aligned to field needs and account strategies, supporting adoption and sustained demand.
Coordinate with analytics and CRM/RevOps to define success metrics, dashboards, and workflow standards; ensure data quality, visibility, and consistent reporting that supports forecasting and execution.
Drive performance management by monitoring program KPIs, surfacing trends and risks, and delivering concise, executive-ready readouts with recommended decisions.
Lead program and project management for priority Health Systems initiatives, ensuring scopes, timelines, interdependencies, and milestones are clear and delivered.
Champion change management by reinforcing customer-centric behaviors and driving adoption of new ways of working across functions.