Director, Program Management

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewThe Global Enterprise Service Management (ESM) PMO Lead is responsible for project and program management for the ESM program to drive orderly and timely project and program execution and delivery. The ESM implementation Program is a multiyear program to establish a First Stop Shop for all McDonald’s employees, both Corporate and McCopCo. This role ensures predictable execution, risk-managed delivery, and cross-functional alignment for one of McDonald’s most critical global transformation programs. The PMO Lead is responsible for maintaining a single source of truth for plans, dependencies, scope, risks, and outcomes, and drives alignment across a cross functional group of collaborators and partners.

Requirements

10+ years of prior program and project management experience leading large scale, global integrated transformation programs, preferably in a multidomain GBS environment. Experience with enterprise ServiceNow successful implementations is required.
Leadership, Planning and Execution overseeing the initiative and provides direction and leadership to the team ensuring successful delivery and value realization
Project Change Control and Measure Performance, Project Risk and Issue Management, and adherence to PMO Standards, Processes, and Tools
Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Strong ability to develop cooperative relationships to achieve results through win-win relationships
Strong ability to manage a multi-vendor environment, holding vendors accountable to their own deliverables
Multi-team project plans development using project management software
Strong, professional interpersonal skills, with ability to engage with senior (i.e. C-Level) leaders using appropriate level of detail, terminology, and style
Uses influence to drive decision making and find resolutions
Stakeholder Management & Communication Planning
PMP Certification or equivalent experience

Responsibilities

Ensure the program is operating to plan, proactively identifying risk and issues, and engaging the right parties to mitigate risk and resolve issues
Establish and facilitate program governance and project status forums, ensuring all parties are informed of actions and decisions
Accountable for leading a multi-year initiative leveraging a team of experienced program managers, market resources, and functional subject matter experts assigned to the initiative
Coordinate and engage with key cross-workstream internal partners to streamline interactions while maintaining line of sight to dependencies required for success
Help with implementation and reinforcement of project management methodology
Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes
Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies
Track and monitor project metrics, reporting and project finance management
Facilitate internal and external meetings
Monitor relationships and dependencies between project areas and active improvement submission
Lead project support team
Organize project resource management, ensuring the proper onboarding /offboarding of program team members, and maintaining adherence to relevant security, data, and access policies in alignment with McDonald’s Data and Security Governance Standards
Build and coordinate development of communication materials for McDonald’s Leadership that shows the progress of the project and potential barriers (including owning these materials for key forums such as Steering Committee meetings, etc.)