Director, Program Implementation, Health Care Quality

American Heart Association•Los Angeles, CA

3d•$95,000 - $131,200•Remote

About The Position

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Director, Program Implementation in our Quality Improvement Department! This position can be home-based. Western States territory preferred. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

Bachelor’s Degree or equivalent work experience
Minimum three (3) years of experience
Minimum three (3) years of supervisory experience
Experience in either an acute care hospital working directly on clinical quality or process improvement projects, OR a national cardiac or stroke clinical quality improvement program that incorporates data capture within a process improvement framework, or a combination of the two
Project Management experience
Comprehensive knowledge or clinical experience in one or more areas such as Cardiac Arrest, Stroke, Resuscitation, and Atrial Fibrillation
Ability to manage a direct team and to set aggressive but realistic goals
Strong interpersonal/relationship-building skills
Excellent oral and written communication skills
Ability to travel up to 30% local and overnight

Nice To Haves

Quality improvement experience
CPHQ Certification
Familiarity with Systems of Care work or understanding of EMS, Payers, or CMS

Responsibilities

Responsible for managing the Quality Improvement team and implementing quality improvement initiatives in defined markets.
Responsible for overseeing achievement of program goals within the Quality & Systems Improvement Portfolio, such as Stroke, Heart Failure, CAD, Resuscitation, Atrial Fibrillation, including Systems of Care regional and state initiatives.
Responsible for ensuring team education, implementation, and achievement of program goals while adhering to national policies and procedures.
Collaborate with the assigned region staff to ensure account management achieves Quality Improvement and Customer Consultation program goals.
Oversee engagement with clients at hospitals, healthcare systems, or EMS organizations to implement and deliver program services, including active data collection, decision support tools, and best practice sharing
Manage a team who are working in defined territories and assist those staff to identify, cultivate, and maintain key market stakeholder relationships as part of contract management of accounts.
Oversee staff development in relationship-building and account management assessments
Motivate, coach, and direct team to achieve goals, ensure hospital outcomes improve, and achieve levels of compliance to nationally published treatment guidelines as outlined in the Association’s mission priorities
Develop and implement comprehensive territory/state plans in collaboration with assigned region staff to achieve organizational goals, generate revenue, and reduce health disparities.
Ensure the team executes on plans and achieves goals
Consult with appropriate hospital teams with respect to compliance issues and strategies to facilitate progress in program participation
Oversee customer relationship management tools, including the use of Microsoft Dynamics, PMT, IRP, and all other Health IT systems.
Utilize these data sources to produce regular progress reports for Region staff at both the market level and the Region executive level
Oversee necessary pre-work activities required to launch future QI initiatives
Maintain existing Systems of Care activities to support the American Heart Association/American Stroke Association impact goal
Interact with appropriate regional staff and volunteers to leverage opportunities and provide seamless customer relationship management

Benefits

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

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