Director, Professional Services

Cyncly

1d•$175,000•Remote

About The Position

The Director of Professional Services will lead and oversee our professional services division's strategic direction and operational excellence. This role drives business growth, enhances service delivery, and fosters strong relationships with key clients and stakeholders. The ideal candidate will have exceptional leadership skills, and a proven track record in managing high-performing teams.

Requirements

10+ years of experience in professional services, operations, or leadership roles
Strong strategic thinking and business acumen with the ability to drive growth and innovation.
Proven ability to lead large teams and a fast-paced environment.
Excellent client relationship management skills with a strong partnership track record.
Financial management experience, including budgeting, forecasting, and P&L oversight.
Strong problem-solving, negotiation, and communication skills.
Bachelor’s degree in business or equivalent in related field experience.

Responsibilities

Operated within, or managed directly, a P&L greater than $20M
Execute a strategic vision for professional services, aligning with overall business goals.
Identify opportunities to expand service offerings, drive revenue growth, and improve operational efficiency.
Collaborate with executive leadership and general manager to shape long-term strategic initiatives for the flooring division.
Participate in client projects or company events, that will require traveling to other locations.
Oversee end-to-end project execution, ensuring high-quality service delivery, customer satisfaction, and cost-effectiveness.
Implement best practices, process improvements, and innovative solutions to enhance service efficiency.
Establish and track key performance indicators (KPIs) to measure and optimize team performance.
Build strong relationships with key clients, partners, and industry leaders.
Act as the primary point of contact for escalations, ensuring prompt resolution of issues and continuous improvement.
Partner with sales, marketing, and product teams to drive service adoption.
Lead, mentor, and develop a high-performing team of professionals, fostering a culture of accountability and excellence.
Provide coaching, training, and career development opportunities to team members.
Ensure proper resource allocation, scheduling, and team capacity planning to meet project demands.
Develop and manage budgets, forecasts, and financial plans for the professional services division.
Ensure profitability and financial sustainability by optimizing pricing strategies and cost structures.
Provide regular reports and insights to executive leadership on financial and operational performance.