Director, Professional Services

Ivalua•New York, NY

1d•Hybrid

About The Position

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn THE OPPORTUNITY CONTEXT: You will be part of the Professional Services team, whose mission is to successfully deliver our unique and configurable solution to customers and support our partner community with high quality standards and a strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem-solving while also having the ability to think holistically and provide solutions that solve the customer's long-term challenges. ROLE: As part of the Professional Services management team, you are in charge of overseeing the implementation of Ivalua’s solution for a portfolio of mid-size projects. To successfully implement these projects, you manage a team of 4 to 8 Implementation Specialists and Implementation Leads. You are accountable for successful project execution, customer satisfaction, and partner support. You are also contributing to the implementation of the project by bringing your functional and technical expertise.

Requirements

Must be a US Person (US citizen or permanent resident) due to our clients' legal requirements.
10+ years’ experience in software implementation, including leadership roles responsible for customer relationships, implementation teams, and successful project delivery is a must
Willing to develop product expertise to guide Implementation team, and a track record of doing so in past roles
BS/BA degree in Procurement, Computer Science, or equivalent experience preferred
Client-oriented problem solver
High emotional intelligence & communication skills
Leadership & people management
Grace under pressure
Curious and eager to develop expertise about Ivalua’s product
Ability to work within a multicultural environment

Nice To Haves

Procurement experience nice-to-have
PMP certification or equivalent is a plus

Responsibilities

Secure ARR and gross margin on services and guarantee successful project execution
Manage the customer-executive relationship, including risks and escalations
Provide necessary support to partners and enforce project governance for partner prime projects
Empower and grow the team, providing operational support via guidance on best practices with regard to business and Ivalua's solution
Define and enforce operational processes
Contracting, staffing, and billing

Benefits

Hybrid working model (3 days in the office per week)
We're a team dedicated to pushing the boundaries of product innovation and technology
Sustainable Growth, Privately Held
A stable and cash-flow positive Company since 10 years
Snacks and weekly lunches in the office
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
Unlock and unleash your full professional potential with our exceptional training and career development program
Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
Regular social events, competitive outings, team running events, and musical activities,
Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):
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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.