Director Production Support, Finance and Supply Chain Systems
About The Position
The Director of Production Support will play a crucial role in leading and optimizing Finance and Supply Chain processes and systems within the organization. We are seeking an experienced and highly skilled leader to ensure the stability, reliability, and optimal performance of our finance and supply chain systems. The ideal candidate will have a strong background in finance, supply chain, technology, and leadership, with the ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications. This role will be responsible for overseeing and managing the relationship with Oracle and other vendors, implementation partner firms, managed services offshore teams, as well as collaborating with internal Finance, Supply Chain, and IT groups. As we continue to modernize our technology landscape, this position will be instrumental as we continue our Finance and Supply Chain transformation journey.
Requirements
- Bachelor’s degree in Finance, Business, Computer Science, Information Systems, or related field; MBA or relevant advanced degree preferred
- 10+ years of experience in finance and supply chain systems management, with at least 5 years in a leadership role
- Extensive knowledge of how to support ERP, EPM and Supply Chain systems, preferably Oracle Fusion Cloud
- Experience with service ticketing systems such as ServiceNow
- Strong understanding of O2C, R2R, P2P, P2M, EPM processes in a global company with wholesale, retail, and ecommerce channels sales channels
- Strong understanding of Planning, Order Management, Inventory Management, Allocations, EDI, Master Data Management
- Experience supporting other finance applications, like BlackLine, Lucernex, Alteryx, are a plus
- Proven track record of leading and developing high-performing teams, with strong interpersonal and communication skills
- Ability to work effectively under pressure and manage multiple priorities
Responsibilities
- Oversee the day-to-day operations of the finance and supply chain systems production support team, ensuring high availability and performance of all applications and modules
- Provide exceptional people leadership and managerial skills placing an emphasis on a servant-leadership philosophy
- Manage incident response and problem resolution processes, minimizing downtime and impact on business operations
- Lead the problem identification and error resolution process, including tracking, troubleshooting, root cause analysis, and reporting defects
- Lead change management initiatives related to finance and supply chain systems, ensuring smooth implementations of additional functionality
- Implement and maintain leading practices for service delivery processes to enhance efficiency and quality, and ensure data integrity in compliance with financial regulations
- Ensure MSPs are delivering to the terms on their contract, are providing value-added services beyond contractual terms, are providing weekly/monthly status reports and KPIs, and delivering quarterly QBRs to senior management
- Provide hands-on, ongoing end-user support to ensure that systems are operating efficiently
- Prepare and present regular reports to senior management on system performance, project status, and key metrics
- Lead periodic system audits and assessments to identify areas for improvement and ensure compliance with internal and external standards
- Create, maintain and document standard operating procedures that will scale with the applications
- In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain modules) and Oracle EPM
- Leverage knowledge of OIC to assist with integrations troubleshooting efforts
- Use ServiceNow for service delivery management, including INC, REQ, RITM, SCTASK, CHG, etc. configuration, reporting and dashboarding
- Undertake vendor management, including contract negotiation, performance monitoring, and relationship building maintain service level agreements (SLAs) with internal stakeholders and external vendors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
