Director Product Operations
About The Position
We are seeking a strategic, detailed and operationally minded Director of Product Operations to support and scale our Treasury Management and Digital Banking product lines. This role will serve as a key partner to product managers and business lines, ensuring the delivery of high-quality client solutions by supporting new product initiatives through structured feedback, testing, and validation, while also driving excellence in product releases and upgrades. The ideal candidate brings deep experience in technical product analysis, a strong understanding of treasury services and digital platforms, and a passion for enabling high-performing product teams. A critical focus of this role includes product release management, testing, and quality assurance practices to ensure reliable and compliant product delivery.
Requirements
- Bachelor’s degree in Business, Finance, Technology, or related field (MBA or equivalent preferred)
- 7+ years of experience in product operations, product management, or program management within a banking or financial services environment
- Strong understanding of Treasury Management products (e.g., ACH, wires, remote deposit, fraud prevention) and Digital Banking platforms
- Excellent communication, organizational, and analytical skills
Nice To Haves
- Familiarity with banking regulations, risk management, and compliance frameworks
- Passion for operational excellence, customer experience, and digital innovation
- Experience with test planning, QA automation tools, and release coordination across environments
Responsibilities
- Lead of team of talented product analysts; conduct L10’s, facilitate performance reviews, 555’s, and identify training needs.
- Design and implement operational frameworks that support the full product lifecycle for Treasury and Digital Banking solutions.
- Drive consistency in product planning, execution, and performance tracking.
- Lead and continuously improve product release management processes, ensuring timely, coordinated, and high-quality launches.
- Partner closely with Product managers, Technology, Treasury and Client Services to ensure seamless delivery of product initiatives.
- Collaborate with Product managers and business areas on priorities, timelines, and go-to-market strategies.
- Establish and oversee testing protocols and quality assurance standards to ensure product reliability and compliance.
- Coordinate release cycle and upgrades with third-party vendors supporting treasury and digital banking platforms.
- Support onboarding, training, and knowledge-sharing initiatives for product analysts.
- Establish and maintain release readiness checklists to ensure all functional, technical, and compliance requirements are met prior to launch.
- Lead coordination of UAT (User Acceptance Testing) and QA (Quality Assurance) activities across new product initiatives.
- Monitor and report on testing outcomes, ensuring timely resolution of issues and continuous improvement of product quality.
- Support post-release validation and incident tracking to ensure smooth product rollouts and client experiences.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Parental leave
- 401(k) with employer match
- Paid vacation & paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
251-500 employees
