Director, Product Management

Mastercard•Arlington, VA

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. Targeting Analytics drives AI based solutions and products at a globally scalable level across the different customer lifecycle stages, credit risk management and strategic analytics. Credit Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks and executable roadmaps are crucial drivers for commercialization and business impact. This role is for a Director that will work across regional Product. Client Services & Delivery, Data & Engineering and the broader O&T teams. to deliver truly differentiated Credit products, leveraging rich data resources, AI platform capabilities and near real-time execution. Credit Risk team is executing on an exciting consumer capability initiative and this role is central in that vision, from concept, technical design to market release and optimization. This role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. By entering in the early phase of a truly transforming and impacting strategic initiative, the experience is certain to be rewarding. This role will report into Vice President of Product Management (Credit Risk).

Requirements

Demonstrate energy and a desire to succeed, follow through on commitments and push self and others to deliver exceptional results
Own the vision of the future and translate that vision into action, linking others' contributions to the success of the Credit products
Be a successful team player with experience in product development
Leverage experience with Analytics with strong focus on AI platform and capabilities
Have engagement experience with a scaled agile methodology
Interact successfully with Clients, Client Services & Delivery, Product, Finance, Technology and Operations support staff to meet the needs of our customers
Develop deep knowledge of Credit Risk space both Mastercard internal and marketplace
Translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market
Validate technical delivery and ensure that delivered functionality is fit-for-purpose
Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
Assist with product-specific and program-wide metrics creation and financial evaluation
Product development and management experience required
Excellent communication and leadership skills

Nice To Haves

Payment industry experience preferred, ACH knowledge preferred
SDLC and software architecture experience preferred
Good understanding of cloud native design, API management framework, API design, and event framework
Good knowledge of common open source middleware and software
Good knowledge of network engineering and infrastructure
Experience in product go-to-market, cross-functional team

Responsibilities

Lead all key activities to drive roadmap execution of Consumer credit risk products
Own the end-to-end Product Management cycle for the development of product components, go-to-market plans including revenue generation
Lead the development and implementation of key facilitators as framework design, modeling constructs, governance requisites, customer experience and client support
Develop and maintain the product roadmap, KPIs, financial impact
Assess, define, prioritize product enhancements and coordinate with Operations and Technology and business sponsors on work status
Actively engage in new innovation initiatives, data resources and capability assessment with a futuristic lens
Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
Drive development of product features in support of customer needs, market trends, and competitive opportunities
Provide oversight and product engagement for launch, in-market testing and global roll-out

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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