Director, Product Management

Mastercard

4d

About The Position

Overview: The Director, Credit Products, will support the development, management, and execution of the consumer credit product line strategy (PLS) globally, reporting to the VP, Credit Products. This role is responsible for developing and enhancing CVPs in line with the PLS based on the latest consumer insights and market landscape to ensure product competitiveness globally. This role will also work with the commercialization team to drive the commercial success of consumer credit execution and commercialization of PLS/CVPs, including high-priority RFP and customer engagements.

Requirements

• Strong understanding of the payment ecosystem, preferably with a premium consumer credit product management and/or retail banking experience with the affluent segment.
• Strong business acumen with the ability to provide creative solutions that drive positive results to both the customer and Mastercard
• Proven experience and performance in translating consumer insights into actionable product strategies and plans oriented around driving business growth, positive customer experience, and brand perception
• Strong interpersonal skills, covering but not limited to an ability to lead cross-functional teams, manage internal stakeholders (such as Marketing, Regional product teams, Services, etc.)
• Strong written and verbal communication skills; excellent presentation (PowerPoint) skills are a plus
• Passionate for delivering the best customer and consumer experience into live in every product management effort
• Great executional capability, driving for excellence in quality as well as delivery on time
• Demonstrate willingness to learn, ability to challenge the status quo with a constructive attitude

Responsibilities

• Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally.
• Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines.
• Support the development and management of the product governance framework and forum.
• Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc.
• Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product.
• Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more.
• Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams.
• Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed