Director Product Management
About The Position
The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Director, Product Management, owns the long-term strategy and performance of the digital products and experiences for their product group at Alaska Air Group. This role will focus on reducing friction at every guest touchpoint, increasing self-service, connecting guests with employees seamlessly throughout their journey to create a blended digital and physical experience. As a people leader, this role establishes strategic goals and direction for a team of leaders to drive ‘ease’ and ‘joy’ in the guest digital experience and improve guest satisfaction.
Requirements
- 8 years of experience in product management.
- 5 years of leadership experience, with at least 2 of those years directly leading people.
- Bachelor’s degree with a focus in business, computer science or related field, or an additional two years of relevant training/experience in lieu of this degree.
- Demonstrated history of defining a product management process.
- Fluent in agile product development concepts from the product management point of view.
- Ability to prioritize well, communicate clearly and drive focus and excellence with a strong, talented, opinionated team.
- Demonstrated history of delivering results in improving guest experience.
- Expert in using customer research, web analytics, financial and other data to prioritize plans.
- Demonstrated ability to manage products that span from digital to physical environments (such as retail BOPIS).
- Highly organized with keen attention to detail.
- Comfortable in a fast-paced environment.
- Comfortable with ambiguity and passionate about change.
- High school diploma or equivalent is required.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Nice To Haves
- MBA or equivalent work experience is preferred.
- Significant experience working on large B2C businesses that span digital and physical environments.
- Knowledge of the airline and/or travel industries and related technologies.
- Deep working knowledge of lean concepts.
- Experience negotiating and/or managing vendors where spend exceeds $100K/year.
Responsibilities
- Defines the overall Digital experience Vision and Product Road Maps
- Guides the Digital Products Through Delivery
- Improves the Product Management Function
- Builds High Performing Teams
Benefits
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
- Select number of confirmed travel credits provided annually
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
