Director - Product Management

American Express•New York, NY

14d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The General Counsel’s Organization (GCO) at American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Operations The General Counsel’s Organization (GCO) Operations team integrates operational expertise with business acumen to streamline processes and support diverse practice groups within the GCO. By focusing on risk management, financial management, learning and communications, process optimization, technology and innovation, and several other key areas, this team ensures that the GCO operates efficiently and effectively. As the backbone of the GCO, our support spans strategic advice, legal service delivery, project management and significantly contributes to the GCO’s strategy enabling it to support the broader organization.

Requirements

7+ years experience leading legal technology and product initiatives, including process redesign, product strategy, and delivery within Legal teams
Proven ability to define and execute product and platform roadmaps, delivering both incremental improvements and large-scale transformation
Hands-on experience implementing AI and GenAI tools within legal teams (e.g. copilots, contract analytics, legal research AI)
Understanding AI risk, data privacy, and responsible-use frameworks
Driving productivity, automation, and improved legal service delivery
Strong communicator who builds trusted relationships across Legal and partner teams, and leads adoption of new ways of working
Curious, creative problem-solver with a proactive mindset, comfortable navigating complex, matrixed organisations
Experience leading people and delivering end-to-end CLM, process automation, and core legal technologies (e.g. CLM, e-billing, matter management, workflow)

Responsibilities

Lead a team of 5 Product Owners and Managers, setting the strategic roadmap for legal technology and data initiatives
Define and deliver the global legal tech, and GenAI strategy, driving responsible adoption of AI to improve productivity and legal service delivery
Partner with Legal, Tech, and Risk teams to unlock value from legal data, developing dashboards, insights, and analytics that improve service delivery, operational efficiency, and stakeholder experience
Working with our legal professionals to identify, evaluate, and implement legal technology solutions, including AI, CLM, workflow automation, and knowledge management tools
Lead digital transformation and automation initiatives to simplify legal processes and reduce risk
Oversee the legal technology budget to ensure dedicated engineering teams are focused on the highest‑value priorities to and optimizing the technology estate for the organization.
Manage vendor relationships, contracts, and renewals
Ensure strong data governance, system integration, and alignment with enterprise IT and security standards
Drive change management and adoption, ensuring new tools deliver measurable value
Act as a bridge between Legal, IT, and the business to align priorities and execution
Foster a culture of innovation, transparency, and continuous improvement, encouraging teams to embrace new ways of working and provide feedback
Lead with openness, clear communication, and accountability to support fast decision-making and strong partnerships
Build high-performing teams through coaching, trust, and a focus on personal growth and resilience
Embrace Agile principles and encourage teams to reflect, learn, and continuously improve delivery

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities