Director, Product Management - Patient Experience

Greenway Health

2d

About The Position

The Director of Patient Experience at Greenway Health is a senior product leader responsible for defining, building, and scaling Greenway’s next-generation, AI-native patient application—an integral component of the Novare EHR platform and a key driver of the company’s go-to-market differentiation. This role owns the end-to-end product vision, strategy, and execution for a net-new patient experience focused on enabling seamless self-service across scheduling, check-in, payments, and communication, while delivering measurable value to healthcare practices through improved efficiency, reduced no-show rates, and increased patient activation.

Responsibilities

• Define and execute a compelling product vision and roadmap for Greenway’s patient experience application, aligned to Novare’s strategic objectives and market positioning.
• Conduct ongoing market research and competitive analysis to identify opportunities for innovation and differentiation.
• Establish and track success metrics, including patient activation, self-service rates and reduction in no-show rates.
• Own end-to-end product delivery for a 0→1 patient application, ensuring timely execution within current cost constraints.
• Partner closely with engineering and design to deliver AI-embedded, scalable solutions
• Balance speed, scope, and quality to meet critical go-to-market timelines tied to Novare launches.
• Make informed prioritization decisions that align customer value, technical feasibility, and business impact.
• Ensure the patient application meaningfully contributes to Novare’s market differentiation and sales success.
• Partner with go-to-market teams to support positioning, packaging, and launch strategies that drive adoption and competitive wins.
• Serve as a key internal voice connecting product strategy to commercial success.
• Lead, mentor, and scale a high-performing team of product managers across the U.S. and India
• Foster a culture of ownership, innovation, and accountability within the product organization.
• Partner cross-functionally with engineering, design, sales, marketing, and customer success to deliver cohesive, high-impact solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees